Lab Corporation

I agree with others about the rude lady from India. I’m not sure if rudeness is part of her personality or it is something else. But it’s definitely tickling the nerves of visitors. I think it’s high time management notices this behavior. Her sense of customer service is definitely not up to the mark. She may need some training to ease into customer expectations. For example, I walked in and asked her if my doctor had actually sent my order for blood work this time, she told me in a rude voice, you have to check-in first. It dint make much sense for me. What’s the purpose of check-in if your doctor lab work order has not arrived? This is exactly what happened last time for me. I walked out after check-in because my doctor did not send in a blood work. I checked-in anyhow without much argument. A little later she calls me my last name, and as i walk to her window and wait, she wouldn’t say a thing for 5 minutes. Those awkward 5 minutes were a thing. I gave 3 stars (not 1 star) because the lab technician inside was extremely friendly. Though he draw 3 tubes of blood from my body, I hardly felt any pain. He eased me into nice conversation about my Apple watch and draw 3 tubes of blood. LOL. Now that is what I call a true customer service when it is combined with friendly attitude.
3 7 years ago (24-03-2018)

Awful service and a rude Indian lady at the front. You should plan to wait 2 hours or more. Nobody should use this place it is the worst lab ever. If I could give negative stars I would.
1 8 years ago (27-12-2017)

Incredibly slow service. Got here before certain people and was taken care of after them
1 8 years ago (10-07-2017)

RNs questions nice it all behind your desks smug giving cocky remarks very rude very ignorant recommendation find a different place
1 8 years ago (02-05-2017)

They have bad customer service expecially on the phone. An idian lady who works at hoffman estates location is very rude. She was getting very aggressive with me, couldn't answer my questions and hanged up the phone without saying anything. Never going back there again.
1 9 years ago (23-11-2016)