Laser Concepts

Laser Concepts has been a valued supplier for decades! They are super responsive to our needs and always work to provide us the best pricing for our office needs. If we have a problem with a toner cartridge they are super quick at getting it resolved. Staff and ownership are top notch. Looking forward to many more years working with Laser Concepts.

Local vendor Laser Concepts has been my go-to for quality paper and printer toners for many years. Their customer care is kind, professional, and personal delivery is the next day, or even the same day if you're in a crunch! I love their service and top-quality products, and won't shop anywhere else for these office essentials. Thanks Matt and Steve and Michelle!

Matt and his team at Laser Concepts took great care of us. They didn't just recommend the most expensive machine, but rather the one that was most appropriate for our company. The set up process hit some bumps because of some factors specific to our office, but Matt made sure that everything was up and working before he turned us loose. Rare to find such attentive customer service, especially in the tech world.

Matt Yosha at Laser Concepts is always prompt in his responses to our requests and delivery of supplies. He even takes the time to follow up with us on a regular basis checking on our inventory needs.

These guys are great. I needed an obscure part that is no longer available from the manufacturer. I sent an email with a picture and brief description of it. I dropped it off, it was 3D scanned, and a copy of the file was sent to me in a couple days. I had them run a couple to ensure it worked as planned. I gave them the go ahead, went on vacation, and when I got back they were ready to go. There was no BS. Quick responses to emails, and reasonable and transparent pricing. As a one man operation, time is something I do not have for things like this and it was great to have them complete this for me! Its already paid for itself!

This organization is truly one of the best in the business. We have worked with Rich and Nick for nearly 30 years. Our experience with them and their firm has been nothing short of excellent. We have a business that puts extreme demand on our technology, specifically printing. We print and scan thousands of documents on a monthly basis. The team at laser concepts ensures we never have an issue with any of our copy technology and they also check to ensure we’re always stacked with printing supplies. It doesn’t stop there … If technology improves or there’s way to be more efficient, they bring it to our attention right away and share with us the best way to move forward. They are prompt to respond and always courteous and professional. This is the best place in town to help you with any of your copy/print needs.

Laser Concepts always makes sure we get the right product at the best price. The savings from their toner cartidges is outstanding. I highly recommend them for your printing/copying and office supply needs. Nick, Matt and their team do a great job.

Let's start here, anything related to computers or printers is frustrating to me. However, I work remotely, full-time; my equipment must always be in excellent working order and I have to maintain it. That leads me to Laser Concepts. My expensive Brother MFC printer was spitting out pages with ghost marks in the background of every page. Literally unusable documents. I Google-searched for a repair company and selected Laser Concepts because they are an authorized repair service for Brother. That was late Monday afternoon. By Tuesday at noon, a tech was at my home, assessed the problem to be faulty toner cartridges, not some expensive part. Understand, I know nothing about the machine. He could have told me I need a new drum unit or a fuser unit or both. My trouble-shooting online mentioned both of these parts. I paid a reasonable service fee, called Matt Yosha, the sales manager. He filled the order over the phone and first thing Wednesday morning I will have my new, refurbished and guaranteed cartridges delivered to my home, shipped free. I added a case of paper which I also needed. Bottom line, this is an efficient, friendly company. Their prices are very reasonable, the service techs are knowledgable and honest. Best of all, no up-selling on the phone. I will exclusively work with Laser Concepts.

As my company's acct mgr for this vendor, it's my complete pleasure working with all the employees in their various depts. They go above the norm to make sure our satisfaction is complete for all phases of any service or purchase. I would say they even go out of their way to meet our timeframes and requirements. They're my favorite vendor to deal with. A recent several thousand dollar purchase had to be put on hold by me, and on a dime, they agreed to re-schedule the different aspects to get this project completed. Dreading the coordination nightmare I was looking at turned into a piece of cake. I really cannot recommend them enough!

I have had excellent customer service on numerous occasions from Nick Yoshi who is a Laser Concepts employee. He always responds quickly and is willing to help even if it's not his territory. Thank you Nick!