Layer3 TV

A buddy introduced me to Layer3 TV a bit ago. My contract was up, and the last thing I wanted to do was be tied down again can’t w/ my line of work Let me say that while they’re still a new company with some improvements to make, some things they REALLY get. Customer service is actually helpful, and for the first time in years I’m watching exceptionally clear football in the comfort of my living room, even if it’s storming out! If you’re in the market, check this company out.

Shake up old cable? Yes please! I can't express how excited I was when I dropped Comcast. Layer3 TV has evolved the product a lot over the last year, and I can't imagine going back. We have awesome voice control via their custom Alexa skill, multiple profiles so I don't have to spend 20 min searching for something to watch - really, it just learns what you like to watch and displays it in your personal home screen! Also, we don't fight over the DVR anymore. They have some crazy tech that allows us to record 1,000 shows. Honestly, we've never deleted a recording, and we record everything. Also, we live in an older house, so I was concerned they'd have to drill through walls to bring tv to the bedroom. Nope - they have these awesome tiny wireless boxes that don't require a cable outlet, but allows me to access everything on the main box. I could go on, but you should just try it for yourself. You won't be disappointed!

Gave Layer3 a try for two months in Los Angeles, CA. The technician came and said he can only place boxes, run a wire from router to box, not install the wiring along the baseboard per usual. I told him where to put it and I went to Home Depot, purchased extra wiring and did the true installation myself. Once up the picture quality was pretty good. The box has this 45 minute energy saver that's annoying. You have to press the remote or the picture go into screensaver. You have no option to change that. The service picks your favorite channels or programs for you, I like to control that myself. Every morning I would have to reset the box, it would not respond to pressing the remote or cutting on TV. The service was to be $49 a month for the 1st 3 months, I got charged more than $60 on my bill. I decided to cancel, Playstation Vue was an all around better experience for me. I canceled the day before my bill was due and after a lengthy "please don't cancel" conversation I arranged for them to ship packaging so I can mail back boxes. The next day my card was charged for another full month of service. I called and asked why and requested a refund. I was told the automatic payment went through before we could change it and now they are keeping it until they get the boxes back in complete working condition. I told the representative I'm not using the service, it's not on, you should not have charged my card and then keep the money for whatever reason. She said it was company policy, there was nothing she can do. I told her to have a technician come pick up these boxes now and return my money. The next day a technician came to get the equipment. I then had to call back 3 days later and they had not processed the refund. I'm still waiting for the refund. Layer3, the new cable, has a worse practice than the "old" cable, and that's saying something.

Since T-Mobile has been transmitting Layer 3 TV in Longmont, CO, the service has been horrific! Constant stopping and starting, repeating and generally so frustrating to try and watch a program that we end up turning it off entirely! I'v rebooted my modem as well as the box COUNTLESS times and it just keeps behaving this way...all channels, all times of day. I'm considering canceling and going with DISH. This has only happened when T-mobile took over.

Layer 3 has turned out to be one of the best decisions I've made recently,. I can truly say I am 100% pleased after having gotten it after getting super disgusted with my local cable provider. The video quality is fantastic on my 4k tv's and the best part is the pricing, which is waaaaay below what I was spending. And the DVR is insane!! Gotta admit it's got me a bit spoiled. The tech that installed was professional and had me up in running within 30 minutes. I can highly recommend layer3 ...try it you won't be disappointed!

Live in Longmont and the connectivity is unreliable, you can't watch a program without a glitch, freeze or sound suddenly going away almost constantly. They are helpful and have come to my house more than once with "solutions" but nothing improves. In fact it has gotten worse... their solution now is just unplug it and let it reset. Well that doesn't work all the time, so now I have to call customer service.

Layer 3 offers a good amount of channels for us. The price is so much more reasonable than the competitors. The guide is easy to read and maneuver. Customer service is fantastic. The agents are very helpful and go out of their way to assist us. The only complaint I have is that the picture times out every 45 minutes. It would be nice if they could program the boxes not to do that for the customers who have unlimited data use.

No stars is more like it. This the first negative comment I have written in many years. Most negative comments are unsubstantiated and meant to blow off steam. Pi have so much to report but no where near the time or willpower to complete. We remain with Layer3 only because I now travel more frequently so changing become a bit of a problem. We have been with Layer3 for about 5-6 months at this point. This system is seriously flawed. Multiple visits by their team to the house. Often times no real asnswer. Concierge service typically of little help. Layer3 issued a new update this morning. It has been recycling the entire system for some 45 minutes. Spoke with concierge service......”we are having engineering problems and I am trying to field phones calls right now. What can I help you with?” Previous update was not compliant with my a/v receiver. After multiple telephone calls, I was able to figure out that it was software problem. Nevertheless, Layer3 insisted on sending someone one out to the house. This required changing my schedule to accommodate them. More time, more effort...no progress. overall , this company is a great idea with incredibly bad software. These are just a few of the many many issues associated with Layer 3 and our experience. Most of these are blamed on the Home network which is pretty silly in light the fact they have worked with my IT person who runs much bigger systems than just this!! Glad we have Nextlight and optical service at our home rather than anything offered by Layer3 A better option than Comcast but........not much better. Update. 8.22.2018 Oh...the pain continues. No stars continue if I had then chance to post it that way. As above, I do not post reviews on ling unless it is so bad that others should know. Continue problems with their equipment. Usual hassles and no help from the Layer 3 personnel. As for the the comment about the above review "...most comments are unsubstantiated.... "This must one of the Layer 3 wizards. Not a very insightful or accurate comment. I am glad there are other options available. Based on past performance, I will start to review my options. Maybe back to Comcast!!!!!

I am a patient man, but I am done with this company. I am constantly rebooting my hardware, and somehow when a big game is on they are suddenly negotiating contracts! So I can’t watch even though I pay you every month! $15 credit, great better than nothing, but not sufficient

The streaming is terrible