Lenox Medical Supply

This company is hands down the absolute BEST! Chris and team exemplify what true customer service looks like. My experience with another company who waited 2 days before my event to tell me they did not service the location of the hotel, after processing my payment. They were horrible. Chris, and team took care of us within 10 minutes, and had way better rates, and quality equipment. Thank you Chris.

Lenox Medical Supply provided a wonderful and seamless service to my family. We needed a manual wheelchair for a hospital visit and I called and explained our needs. We asked they deliver the wheelchair to a hotel in Baltimore where we were staying, and the wheelchair was delivered before we even arrive at the hotel. Lenox Medical brought the wheelchair and left it with a note at the concierge and we just picked it up and took it to our room. After the medical appointment, we left the wheelchair at the concierge for a pickup and Lenox Medical came and picked it up. The reservation, customer service and delivery was absolutely wonderful. Thank you for making the whole thing seamless and smooth. We highly recommend Lenox Medical Supply!

I recently rented a Travel Scooter for my Aunt who visited from out of town. The online order was followed up by a phone confirmation phone call. Everything was included In the price. The equipment worked very well and the customer service was top notch. They deliveryman provided a demonstration on all the fine points of the scooter and just like that we were using the device. I am very pleased and happy to say this company is number one in my opinion. Their were no hidden fees or tricks on words or high pressure sales. I highly recommend this company.

I’ve used Lenox Medical Supply for the last 4 years for my mobility needs for myself and family members. They are very professional, courteous and attentive to you needs. I’ve not always gotten my order right, but they always made it right and didn’t charge me anything to extend service, or deliver a bigger scooter. The delivery team is amazing as well!. Lenox Medical Supply exceeded all my mobility expectations and beyond.

Just wanted to thank you for your scooter rental service. It gave me the opportunity to see DC. I was VERY impressed with the battery life, it lasted the entire day. Thank you for your service and I will be using you guys again on my next visit from Texas.

This business did not even bother to join the BBB; this is a reflection on their lack of customer consideration and care. The owners of have a vary misogynistic and condescending approach to their female patrons. DO NOT GO HERE. There are plenty of reputable Medical Supply companies that actually care and have good customer service. New Hampshire Medical is an actual company with an actual store; not an apartment. The company mistakingly sent out an order; to me and instead of sending a shipping label so that it can be sent back... the accused me of trying to steal their breast pump. They are unorganized; and not willing to admit when they have made a mistake.... just don't Stay far away!!!! 0 Stars

I rented a wheelchair to use for a few days when getting a total hip replacement. The chair arrived, broken, dirty, and smelly. My wife spent 30 minutes cleaning it off. Mind you, this was during COVID and you would think that medical supplies rented out would be cleaned and sanitized. Next, the chair did not fold. We have an SUV and had a difficult time getting it inside our vehicle. I called Lennox Medical Supply and left them a message regarding the chairs condition. I asked them to deliver me a different chair. I received no call back and sent an email as well. We attempted to use the chair but it was so rusted and old that it was impossible to push anyone in it. Thus, the chair was useless to us. After my surgery I called Lennox Medical Supply. I spoke with their employee named Tonna. I explained to him all the issues as nd he eventually hung up on me. This company has no customer service skills. They are rude, sell and rent garbage products, and won't call you back in a timely manner. DO NOT USE THEM FOR ANYTHING!!

This company saved our trip to DC! We had contracted with Cloud of Good for a scooter and when we arrived found out they could not provide it. Lenox Medical Supply was sympathetic and very helpful in helping us to figure out a plan to pickup the scooter in a cab and then get to our destination. We highly recommend this company! Don’t go for the lowest price offer. Use Lenox Medical which offers a reasonable price so you can be assured your scooter will be there when you need it!

We booked a scooter for a family member to use while visiting us. Unfortunately our family member was too ill to travel, so we had to cancel the scooter, but the team at Lenox was so nice to work with and didn't penalize us at all for cancelling we cancelled more than 48 hours in advance. Will definitely rent from them again when the need arises. It's great to have this option for older parents who aren't as mobile.

I swear this is the best experience I have ever had trying to secure anything last minute. This company really came through in a clutch for me. I need a wheelchair for a disabled family member coming in to DC about weeks ago for graduation and I had no where to go. I found this company through google. I called then in late night and had wheelchair delivered by the morning and on time. I will most definitely use them again and recommend them to friends and family.