Reviews
I will never go back to LensCrafters ever since what happened to me. They put the company interests way above their customers' and they lack the basic human integrity and decency. I had my glasses made there in April 2017. When I picked them up, I noticed right away they were not working well, but I was told to try them on any way and that I needed time to get used to the new glasses. So I decided to give them a chance. A few months later I realized that they were still not working well, but would work much better if I pressed the glasses much closer to my eyes. One day at the end of last year I was at home and somehow decided to try on my old glasses from Costco, I was surprised to find that they worked much better. I did some google search and realized that the problem lies in the frame for LensCrafter classes. All websites I viewed recommended me to pick a small (ideally mental) frame with my strong prescription, but at LensCrafters no one mentioned anything wrong with the frame I picked there, which was a big plastic frame. I can understand maybe the woman helped me to place the order that day was inexperienced, but the technicians worked on my glasses should have discovered the problem. Thinking back, I still remembered the expression on the man's face who told me to try their glasses when I picked them up. I'm certain he knew exactly what went wrong with my glasses when I told him they didn't work well, however he chose to do nothing but lie. There were 3 steps from the point I ordered the classes to I got them so there should have been at least 3 different persons worked on the order. It is unbelievable none of them noticed the problem. They were either all incompetent to see the problem, or at least one of them knew too well what went wrong but decided not to do anything to save his or her own skin. Once I found out the problem and informed them about the situation, the manger denied any wrong doing at their part and blamed the problem to my changing vision. The only offer they could give me was 30% off, which was the discount they were running for everyone at the time. With my insurance, I have to pay for a frame myself this year and my lenses cost a lot even with insurance so there will be no glasses for me this year until I save up enough to get a new pair next year, definitely not from LensCrafters. So LensCrafters, shame to you and all those involved in this fraudulent dealing, and goodbye forever!!!
1
7 years ago (19-03-2018)
Very great staff. Super knowledgeable and friendly. Plus we got our glasses in an hour. What's really great is they have very competitive prices. BEST customer service hands down.
5
8 years ago (26-08-2017)
I was visiting from out of town and my RayBan sunglasses were causing me problems. I stopped in to see if they could help adjust them. The staff at Lens Crafters was so helpful in getting my problem fixed! Thank you so much for your help and service !!
5
8 years ago (08-10-2017)
Extremely helpful and the best glasses I have ever had.
5
8 years ago (12-11-2017)
Broke my frames the other night and went to jc Penney optical today to get them fixed. I was told that my prescription was expired and that I would have to get an eye exam but but they had no doctors or appointments available. They wouldn't just let me buy new frames and keep my lenses even though they work perfectly fine for me. I went next door to lens crafters and the woman was extremely nice. She looked around for the frames that would best fit my lenses for the best price and about half an hour later I was walking out of there with brand new glasses! And it didn't break my bank. It was great, I suffer severe pain in my eyes and headaches without my glasses. I really needed a new pair and she came through for me in a big way
5
8 years ago (03-04-2017)
