Link at Sheraton Café

Of the hundreds of hotels I’ve stayed in, the Sheraton at Crown Center is by far one of the best. Customer service is off the charts. No one asked me to write this, it has just been so wonderful I was inspired to write! Everyone is smiling and happy to be working there. Restaurant is great. Gym is huge and equipped. They made it easy to extend my stay, offered late checkout, and honored all my other diva requests with a smile. I look forward to my stays here for months in advance!

Rooms were clean. Refrigerator didn't cool great and neither did the a/c in the room, but it was tolerable. Rest of the hotel, hallways, and conference rooms were conditioned well. Conference rooms were very nice, including audio and video. The hotel catered breakfast buffet was good, but the lunches were lacking. They also seemed to pay no mind to potential allergies as many things had nuts with no warnings. Overall a good experience for a large business trip.

Great hotel. Problems with maintenance of the equipment in the gym. Cable machine is missing all attachments but 1. Another handle seems to have been provided by the hotel but it does not work with the equipment due to the proprietary nature of the machine Also is missing hardware and has broken plastic wheel. Causing the cable to become jammed. 1 or 2 adjustable benches is missing hardware causing the seat to be uneven and loose. Handles on lat pull-down machine are ripped off and sticky from adhesive. These are wearable, replaceable parts. Do something about it. Mechanical things require maintenance guys. I will increase to 5 star review if these issues are addressed.

Short walk via indoor link to both Crowne Center as well as Union Station. Everything is kept clean & updated & staff is always helpful no matter what your question is. My recent trip, I needed to page a friend who's room number I didn't know & they weren't answering their cell. They were happy to assist me & quickly connected me to them so I could let him know the info I needed to pass on. Even housekeeping was extremely helpful when we needed some firmer pillows & the ac wasn't working well. Maintenance was quick to assess & fix the issue & get things running cold again.

Southern hospitality at its peak. The rooms are big, clean and great. Their staff is incredible. The lobby is a spectacular dazzling display or modernness and elegance with good music. I am a plant daddy myself and I loved how there were some cute plants in the lobby. On a scale of 1-10, I will give them a good 9. I stayed on the 39th floor and loved the view of the city from up there. Again, keep up the good work guys. Thank you to the late night/early morning receptionist girl who was kind enough to get me a free bottle of water. Small things like these make you guys put a smile on our face. Sincerely Thank you for that.

I had a very nice experience here. Room was very nice, had a great view of downtown KC and service was good. Located close to Crown Center. Hard for me to not think of the 100+ people who died in the lobby back in 1981 when it was a Hyatt, but still a very nice property.Rooms: 5/5

We were able to get a good view so that is nice but the beds are supposed to be queen beds yet are doubles. Also the room smells musty and there is a leak in the bathroom ceiling. For as much as this stay costs I would not have expected this. The staff wasn't very helpful either.Rooms: 1/5

Staff was not consistent in answers and mini-fridges in several rooms were not cold. The pool was closed for maintenance for several hours and they locked the door to both the pool and the laundry room because of it. It took several different guests complaining about the laundry facilities to regain access to the washer and dryer. The rooms were nice, but getting rundown. More routine maintenance needs to be done. The lobby is beautiful.

Overall, Sheraton at Crown Center was very nice. Beautiful lobby and great views from the 35th floor. I traveled with a large group last weekend and several of us had problems with our keys not working and ours were deactivated before we returned to pick up our luggage after brunch at 11:45. The other rooms that were occupied by our party had great beds, however our room in 3520 had a massive dip in the bed that made sleeping very uncomfortable and nearly impossible. Sunday morning we decided to grab lunch at the hotel, we had to wait about 30-45 minutes as they did not have the wait staff to accommodate us. The food was delicious, I ordered the Caliente skillet and my husband ordered the blueberry pancakes and a side of bacon. The bacon was very overdone, and we were over charged by 2 meals, so be sure to double check your receipt. As I said, overall the hotel is very nice, but it could be better.

Very nice hotel. The staff was excellent and attentive. We met with our group at the hotel bar. Great place! The bartenders were friendly and funny. The hotel is very close to a lot of shopping and places to eat within walking distance. The only negative is that the hotel is a bit dated.