Reviews
Great experience and great customer service. Tory did a great job helping me look for jeans. Unfortunately I was too tall to fit any jeans in stock but the first floor cashier tried on belts I wanted to purchase for my wife and they even went online to find a pair of jeans that I was able to fit because I needed a 34 inseam!!!! The staff went above and beyond!!!!
A beautiful, clean, organized store in a busy location in town . Love those products here . The quality so soft good and comfortable. This is the store I will shopping more if they have sales off like a lot of fashion stores around. Or if I had more money : oh well still , this is good one for shopping.
I went on to exchange an item bought as a gift and was refused an exchange for same item or something else. I spoke to sales associate and manager for an exchange but they didn't try to help flipping an additude. I tried to explain myself I was coming from far away and it was out of my way to come and make an exchange. I was treated as if I wasn't a valued customer. So I left upset and I was driving home I googled lucky brand store policies and they do honor returns or exchanges with or without a receipt. I promptly called back and made them look it up. The manager changed his tune when I was correct and I drove back into center city and made my exchange. I suppose some managers at fine clothing stores do not know store policies because they were too lazy to do the right thing. Customers are always right please treat valued customers with respect.
If any bad reviews about this store is fake... best lucky brand in the region hands down... stop lying people yall working for a different store. Stop it please. .. This store cares about customers first. Thanks For HELPING me. .
You'll spend awhile in here because the staff is pretty incompetent and easily frazzled. Order online and save yourself the hassle.
The prices might not always be great but the staff at this location is always extremely helpful.
I always buy more than I intended to here because the sales are so great. Curse you Lucky Brand!
No a/c , it was so hot in there. The personnel were extremely friendly though.
The only place I go to buy jeans and they are always so incredibly helpful!
I am so upset. They are closing since the vandelism happened.