lululemon athletica

I have been going to Lululemon for many years now. I have never had a bad experience until I went to this location and had to encounter a racist cashier. I was not able to catch her name but the only way to identify her is that she is pregnant. I saw a clear difference in her demeanor towards Caucasian customers versus customers with colored skin. I am Indian and a Physician and I have never walked into a place that has made me feel like a thief, simply for trying to return unworn, tagged clothes with a receipt within the return window. She was absolutely terrible and purposely gave me a hard time to find a reason not to do the return. She checked my ID and credit card multiple times even though it was clear that it is the same credit card I used to make the purchase…the last four digits were on the receipt. When I questioned her behavior, she said “we get frauds” in a very condescending tone and as if she was convinced I was one. I was dumbfounded. This is not the first return I have made a return in my lifetime and I have never experienced this type of treatment. I would try to understand her behavior if I didn’t have a receipt, was returning untagged items or if I was not following the return policy. At the end, she reluctantly made the return because she had no reason not to and ran out of excuses to give me a hard time. I hope Lululemon does not continue to hire employees who are stereotypical and full of prejudice. It was a disgusting interaction and I will not be returning to this location ever again.

Staff is very attentive to needs.

First and foremost I would have never thought to enter the store if it weren't for Hope. Hope has done an exceptional job providing me with the help I've needed during my first visit. Her energy, her honesty, and her patience..I love it and most definitely will be shopping here again! She has advised what would be best for a yoga fit and she certainly was not wrong, I LOVE my Wunder Train and Ebb to Street top!!!!

Workers are nice . They said they do hemming here but I haven’t tried it out yet.

I did an over the phone order for a very popular limited edition product and after about a week of waiting for it to come in i began to worry so i called the store back and we then realized that the person who took the order originally never actually placed it. ultimately i was very upset but the manager Saul was so so sweet to me, and helped me resolve the issue quickly and kept me updated through the whole process. I highly recommend this store!

Wow! Service here was phenomenal. After constantly having a terrible experience at the Baybrook location, the educators here were a refreshing change. Every single associate that I walked near would make sure I was doing okay and would ask if I needed help. It made me want to purchase more than I already was just because they actually treated me like a person instead of a number like my local location. Def recommend checking this store out over others in the area!

never met a group of people who ruined my day so quickly. really wish I could give this a better review but the looks and the customer service completely ruined it all. I came to exchange something and the item I wanted only size on the floor had a black mark on it, this is a white sports bra, and the lady said shell be back and returned with a wipe. If I'm buying brand new item I want it brand new not "cleaned" off so I asked nicely if there was anyway I could get one sent to me and she proceeded to tell her coworker to takeover walks away and then the lady also had an attitude. I would like to preference this is the first time I've ever went in there and I was really excited. Lulu do better.

I came to this store to get a few things in different sizes to get ready for my pregnancy journey because my weight has been fluctuating like crazy thing. When I checked out and showed my healthcare worker badge to get a discount, this white cashier had the audacity to give me a nasty look and say that I might get an email from corporate for abusing the discount because I got clothes in different sizes! I was speechless that she would accuse me of such a thing. There were a few people around and I was so embarrassed. I would not be returning to this location anymore because of her judgment.

Very disappointed with this store! Usually it's my go to store considering we spend tons of money there and all my family and I wear is this brand. My brother and I went in there to buy a jacket and they wouldn't let us use his military discount. The gentleman that was working the register was rude. It just angers me that we spend so much money on their clothes and my brother can't even use his discount? Do better. Won't be shopping here anymore.

I had a great experience at this lululemon location. I was shopping for a Christmas present and Chi Chi was very helpful and knowledgeable about the different fabrics of the leggings and help me pick out the perfect pair for my mom! She was a great help for someone new to lululemon! Will be going back!