MacLen's

My 2004 Honda Civic EX was damaged in an accident while I was in a funeral procession. MacLen's was among the USAA recommended body shops to repair it; also, my mother recommended them. After choosing them, secretary Susan called me immediately after receiving my claim. Mr. Glantz took pictures and gave me a thorough assessment of the damage, including explaining to me the effect of certain points of impact on the vehicle. I was also contacted promptly after my vehicle was repaired. The vehicle looks as good as new. I definitely recommend MacLen's for repairs.

I am completely dissatisfied with the work that Maclens did on my car and with the manner in which they treated me. The work was poorly done and when I took it to be fix they refused to honor their lifetime guarantee. What does it mean to have a lifetime guarantee on your work if your not going to honor it. My insurance company paid Maclens for a new bumper for my car in November of 2017. However, the paint has been fading rapidly over the last 6-8 months. I called the office and spoke to the receptionist who was extremely nice. She told me to bring the car in so they can look at it. I went there, right away the owners starts telling me that's not their work and that I definitely had work done elsewhere. The crazy thing is that it is 1000% their work. I haven't had any work done to the car since they work on it. They looked at me as if I was trying to get over on them. I even told them to check the carfax but they stated that the carfax doesn't mean anything. I went there because I was told they do good work and take care of their customers. The service was good when they took my insurance check but now that I have an issues they are denying their work. It is completely absurd that they would think that I had work done somewhere else and bring it back to them to fix. I would feel better if they said it's been too long and we can't do anything for you. Instead they insulted my integrity by implying I did something wrong.

Had an issue with my door not recognizing sensor as closed, so constant alert beeps & message. Boss ascertained my problem, fixed simply & quickly at no charge. Said bring back if issue reoccurs & he’ll build door up more. Can’t get better service than that. Plus, office admin Susan is very helpful, professional & friendly!

MacLen's Auto Body did an excellent job on my vehicle. Looks like it was never hit! I was given 5 days to have my car back. I got a call 3 days later.

Recent accident and USAA suggested this place. Car was towed within a couple of hours of talking to my claims agent. Received updates on the progress, and phone calls. Car was ready twice as fast as first determined and it looked fabulous. This is the best place I have ever encountered.

Excellent. Excellent. Excellent. I would recommend MacLen's to anyone. My car literally looks brand new. Everyone was pleasant and professional. The service was fast and done perfectly.

My experience has been warm and welcoming, quite impressed...yes I will drop off my Car soon, my baby was in an minor accidentsame location for 50th year...