Macy's Furniture Gallery

I would give ZERO stars if that was an option. I purchased a couch from this place that was on the higher end of the products they carried. When the couch arrived and it was only 89" as opposed to the 101" that I was promised I immediately contacted both Customer Service and the Sales Associate. It took nearly two months to resolve this issue. I had to fight with Customer Service who tried to low ball me and tell me there was nothing they could do. I ended up having to threaten them with charge backs & false advertising in order to get a full refund for sending me a couch that was not as advertised. DO NOT PURCHASE ANYTHING FROM THIS STORE!!!
1 8 years ago (17-07-2017)

Great experience working with Dennis! I highly recommend working with him, he;s extremely helpful and patient.
5 9 years ago (16-12-2016)

The clothing selection for men in Macy's is exceptional! Whether you are looking for business or causal they have a great selection. This is one of the places I will go if I need a high quality suit.
4 13 years ago (10-10-2012)

I am leaving this review based on the customer service after you make a purchase from Macy's. I have been on the phone over 6 hours in 2 weeks to resolve a credit from a couch from Worry no More. Each time I spoke to someone , I was giving different information over 5 people... 5 different stories I was on the phone with a man for over an hour only to be told I need to call someone else to resolve my issue.. I will never ever recommend this company and or the "worry no more" they try to sell you. The phone customer service is useless.. even though they have been friendly they are not helpful... Such a disappointment. Never again will I make the same mistake by walking into macy's furniture... I never ever leave bad feedback on a company but this Company's customer service is consistently awful.
1 12 years ago (03-03-2014)

It's nice furniture, however the quality not that good. But delivery is complete disaster. The first time they didn't come up on delivery day at all and we have to reschedule and wait more. Then they come they made the huge mess with dirty overshoes, then they dropped our new dinning table and moreover tried to hide the crack was made. Now have to wait 2 more months for replacement.
1 12 years ago (29-01-2014)