Madison HealthPlex Performance Center

Simply, the entire place feels like a sleezy "luxury" used-car dealership. You feel it when you first walk in. They rope you in with the fancy equipment and the sale-pitch smiles. Promises of state-of-the-art exercise and service are spouted out the rears of these people. Almost none of this is delivered, and this truly make you feel as though you have been suckered. I cannot even begin to understand how people put up with the prices. You just don't get what you pay for. Not to mention there are plenty of other options in the Madison area that are WAY cheaper, and they offer more value for what you are paying. Avoid at all costs. If you ever trust an Internet review in your life, this is the one to trust. You'll thank me later once you've saved yourself the money and the mind-numbing frustration.
1 8 years ago (18-05-2018)

First class trainers like Shelly, Nick and others. First class complete gym. I find motivation in groups. The adult bootcamp is one of my favorite groups.
4 8 years ago (19-05-2018)

I'm honestly surprised that this place is still in business. I don't even know if the management is aware of how insane their prices are. It seems as if the ownership and staff has their ears plugged while screaming "lalalala" at the tops of their lungs. You ask one staff member a question and then you have to talk to five other people to get an answer. The facility feels snobby and delusional. Do the people that own the place really think that these prices are ok? $60 for a student rate? These people are either too far up their own a$$e$ or too busy tripping out on creatine. Sober up. The prices are awful. Fix it. The other gyms in the area are already beginning to become the spot for many past members, who also got out after snapping out of the insane delusion that the facility was superior just because it was bigger and had an indoor pool. I mean, if you want a pool, pay the crazy price, and enjoy swimming laps in your shoddy facade of grandiose exercise.
1 8 years ago (18-05-2018)

Worst hours of any gym I've ever been to
2 9 years ago (04-02-2018)

The facility is generally good. Many of the staff are aloof at best, rude at worst. Twice I have personally helped other members with machines when the upstairs staff was standing right there. They seem to be more concerned with their personal workouts and trainer clients than they are with helping us regular folks. I think they are hired based on their exercise credentials with no regard to customer service. They still don't have the group video thing worked out; even if the class broadcasts as scheduled (not a given), you're not likely to have any sound, and no one seems to know how to turn it on. There is no attempt to obtain customer feedback. My wife and I have completely given up on the video classes. The front desk folks have been trained to say hello but after that you're on your own. They get three stars for the quality of their equipment and facility, quite a bit cheaper than the Club up the street although the Club has outdoor swimming and tennis.
3 10 years ago (06-07-2016)