Maine Eye Center

I had a wonderful visit! All staff were upbeat, friendly and genuinely concerned with my comfort and well-being. The clinicians are all highly-trained and very capable. They explained everything to me, in language I can understand!

A top shelf operation in every way. Dr Thees is a real pro. He tells it like it is without trying to sell you on a product or a procedure every other breath. And Brandon, the preop guy is amazing. He kept me entertained all the whole time. He was doing stuff and made the whole thing a pleasure. I recommend Maine Eye to everybody.

I waited 7 months for an appointment. My appointment was scheduled for 9:15am. I arrived at 8:55. I waited until 9:50 before I spoke up. I understand Dr offices can run behind. At 10 I was told they are running 30 minutes behind. At 10:10 I was told they were just waiting for a clean room. I watched three other patients get called back. I told them I had to leave the office by noon to drive an hour to my next appt. It's now 10:27. I'm still waiting. I had to get coverage at my job, drive an hour, pay a $40 copay for absolutely nothing. This is NOT how to run a drs.office. right now the front desk staff has left the desk and hasn't been seen for 10 minutes. I'm so upset.

Kelsey has helped with a lens problem that she identified quickly and professionally. These lenses were purchased at a Massachusetts shop where I see my eye specialist. She explained the technical aspect of the lenses. I look forward to getting my new lenses.

Incompitent and harmful billing department ruined my credit. They were supposed to rebill my secondary insurance that they failed to bill the first time, despite taking that insurance. They never contacted me or rebilled me and instead sent my bill to collections. Collections closed my bill but my credit was still negatively effected despite being told that it would not reflect on my credit. I have left multiple massages to maine eye centers billing only to get no reply. This is not okay.

This was awesome! I was concerned about my eyes and if they would understand. The providers really listened, were caring and put me at ease. Great staff and the best overall in the State!!

I have been struggling with Keratoconous for over 30 years. I recently had cateract surgery and needed to be refitted with new lens post surgery. Dr Acord was amazing,. Her knowledge and expertise were overwelmingly gratifying and appreciated. Her Dr/patient rapport is exceptional. She listens to her patients. She was very respectful and engaging and honoring my many years of expertise with dealing with my eye issues. I am so grateful to her. It has been a 4 month recovery from cateract surgery due to the need to be refitted with sceleral lens. I was unable to drive for those months which caused much frustration. As my grandson said to us.."Did you hear the great news?/...Nana can drive again!!" With Gratitude I can drive and have the best vison I have had since my 20's.. Much Thanks to you Dr Noell Acord OD FAAO..

I was in Maine on vacation and my eye doctor at home wanted me to have my eye pressure checked while on vacation due to recent eye issues. Maine Eye accommodated me and I saw Dr. Hannah Cavelli sp?. I was very happy that they were willing to see me with a referral from my home doctor of course after another practice had told me they wouldn't see me and Dr. Cavelli was kind and thorough. My eyes were fine but if I had been having or if I have any issues, there's no doubt in my mind that they have the resources to handle it in particular a retina specialist.

Ok, everyone was welcoming and friendly except Dr. Jeffrey Berman, drove an hour so my 7 yo can see him we were referred by our local Optometric for a follow up and the second he walked into the room it was extremely uncomfortable. He acted like we were an inconvenience to him, didn’t bother to review the chart prior to walking in so he’s asking me questions and reading the chart while I was there…Horrible bedside manner; I would never go again. I received a “rate your visit” text and I did…I am yet to hear back from anyone about it which is why I am now writing a review since no one cared enough to follow up with me. 6/3/24 EDIT TO ADD: Received a call from Dr Berman regarding my review. He apologized and felt really bad about how my visit had gone. I appreciate the call and acknowledge that making this was wasn’t easy. That being said, I am updating my ratings from 2 stars to 4.

My current Doctor retired. First time there for me. Recommended by my current optometrist. A very positive experience. Everyone was very professional, thorough and experienced. I saw Dr. Noell Acord. Dr. Acord and her team answered all my questions and addressed any concerns I have with my vision and current eyeglass prescription. The best annual eye exam experience I've ever had. Thank You Dr. Acord!