Marc Jacobs Outlet

I bought a purse to be shipped to my home on the East coast when I was there a month ago and still have not received it. I spoke to an associate the first time I called and was told the manager was out of town and he will give me a call back when he return on Monday. It’s Thursday and I still have not heard from the manager and when I call no one picks up the phone! It’s been a whole month and still no purse!

I baught a bag here a week ago , checked my card when i got home they charged me for it twice im back in ireland now and cant get in contact with the store

Good prices, staff was very attentive to what she was looking for. Selection was a little low but she was happy with her Selection at the end. Staff helps you out good experience.

As a past mystery shopper, they get a failing grade for customer service. I wasn't greeted despite the empty store and staff facing the front door and making eye contact with me. Made for a very unwelcoming atmosphere.

Rina's service is the worst. She didn't help me at all but asked me to sign the document to get rewarded. Another female employee didn't know the 50% off and 15% off Black Friday sale. Please check the receipt when you buy something there.

Nice store in a nice location, awful staff, literally they don’t sell, you ask them as a favor to buy something…

I have to agree with Kyoka. I was ready to checkout and pay for a purse that I thought was cute. Well I was told if I don’t fill out a membership document that asked for my personal info and sign it, I wouldn’t be able to purchase the purse. I thought that was ridiculous. If it’s a final sale why do they need my personal info on a document? They rather loose a $250.00 sale then to understand the customers reason for not feeling comfortable giving out personal information. This is the first time I run into this kind of situation.

All associates were so friendly and knowledgeable! They took time to help me and also get to know me personally. It’s refreshing to walk into a business that actually cares to take the time and make interpersonal relations! Will shop here again!

Not sure of the previous review written about Ida Masotto but she was superb with my experience at the store today. We purchased four items and she was extremely helpful with providing advice and helping my picky mom to finding the right bag. I spent an hour here and it was great!

Marc Jacobs have deceptive pricing practices. Bags are hunged but you cant find the price. The price shown was for the strap. I politely declined the purchase and refused to buy anything else. To put icing on the cake the overcharge a buddy of mine in excess of $300...smh