Marshalls

A very dank Marshals. This spot gots two floors full of great finds. Inventory changes over quick, so come often to enjoy the thrill of the hunt

Overall: 4.00. Multi-level Marshalls with women’s clothing & shoes on 1st floor & men’s clothing, children’s & households on 2nd floor. Elevator & escalator to 2nd floor with fitting rooms on both floors. Located by Cheesecake Factory, Maggianos, CVS, etc. Walking distance from Saks, Brooks Brothers, Bloomingdales, etc. Accessible to Friendship Heights Station & Metro buses that connect to other stops above ground.

The store overall offers great deals, and I particularly enjoy browsing their home decor section, which is always full of amazing finds. While most of the staff are friendly and helpful, I've had negative experiences with the store manager, Latoya. Unfortunately, she has been consistently rude to both customers and employees. Latoya, if you're reading this, remember that part of your job is to assist customers and support your team. Kindness goes a long way and doesn't cost a thing!

Friendship location for Marshall’s is the best of the best ! Customer oriented service, great selection of clothes and clean dressing rooms . I love this store !

Usually good options for items, and sometimes good customer service, but generally, it's dour-faced employees barely muttering anything coherent.

I visit this store every now and then because I work nearby and always need new tops/blouses. I usually carry a backpack with my laptop inside, and that might be why sometimes I feel like security is watching me and even following me around. They usually put new things at the front of the store to the right, making it crowded. Twice I've noticed staff go there right after me. Like they're checking on me. I understand they want to showcase new arrivals at the front window, but it's creating an uncomfortable situation for the customer while the back of the store has a lot of space.

Always Find items I Like. Without High Cost!!! Love Marshall’s & TJ Max

Marshalls in general has great stuff, but this location is sub-par. It's uncomfortably hot in the store, to the point where I felt like I was going to pass out. The inventory is disorganized, the cashier was rude to me and they will give you attitude for making a return even if you have the receipt.

I just wanted to return a pair of shoes that I purchased for my son in Rockville, MD, 2 days ago that didn't fit him. I had everything, the sticker, the bar code, and the receipt. To my surprise, they didn't take it back and told me that their system doesn't show the item. Basically, they passed Marshall's problem to the customer and told me to take it back to the Rockville store! This is a breach of their own return policy and a travesty of customer service.

Rude staff. Kindly asked to try something on upstairs and told the woman I was going to take the clothes I’ve tried downstairs with me afterwards. She dismissed me and the only thing she said was “downstairs.” I said my family is here, she goes “they can also go downstairs.” Very rude attitude when I was being kind. Left the stuff and won’t be returning back.