Massage Envy

Mediocre at best. An ok massage then a desperate sales push to get you to buy a member ship as you leave. Very corporate, very pushy sales techniques.
2 9 years ago (07-06-2017)

I signed up for a membership when they opened a few years ago. It was great at first. But in the last year, it has gone downhill. It is very difficult to get an appointment even a few weeks out. And now they've called to cancel my appointment several times because the massage therapist changed their work schedule. How about keeping the existing appointments and just scheduling new ones differently? My schedule is crazy, and it is very difficult to work around, so when they cancel on me, it really causes issues. The only reason I'm still using them is that I've got too many massages built up and would lose a lot of money. As soon as I can get caught up, I'm canceling my membership. Don't sign a contract!!!
1 11 years ago (16-04-2016)

Definitely pleased.
5 8 years ago (22-02-2018)

I seem to see a pattern here with other feedbacks - takes an act of God to schedule and then that they won't cancel on you! I drove all the way there to find out they "tried to call" but didn't have the right number. This is suppose to be a relaxing deal, beck no. I need to tell family no more gift certificates as the experience sucks...
1 10 years ago (02-05-2016)

Do not go there. I have joined their membership for over an year, and every month is a struggle to get an appointment. No, I'm not talking about scheduling on the spot on the same day. I am talking about trying to schedule it at least a week ahead. So I have to ask, what is the point of giving them money in advance, when you cannot get your service? You ask, are they that popular? NO. Numerous massage therapists have left them (I have personally known three that have left - all good ones), and they are trying to get new clients, not servicing existing ones. If you want 1 hour massage you had better book and pay for one and half hour, before their policy is ten to fifteen minutes on you to dress and undress, at EACH end. Oh by the way, they can and do cancel your appointment at the last moment, but you had better keep your appointment, or pay up, if you try to cancel your appointment for any reason. When I am finally fed up trying to schedule numerous times, I decided enough is enough, and tried to cancel my membership. No, they told me I have to be there to get it cancelled, even though I told them I had no time to drive up to their offices just to cancel it. And if need be, they need to get their manager to call me to arrange for the details. The recipient hung me up. You can get better service elsewhere.
1 12 years ago (13-10-2014)