Massage Envy - Williston

The staff are generally great, the policies and membership are awful, designed to take your money. I had a membership and gifted my girlfriend an hour and a half, when she arrived they made her pay or were going to charge my account for a late cancelation fee money not taking my hours. If you still choose them bear in mind, and it's not anyone's fault, but there's also only about 7 therapists so there's no availability unless you book a month or two in advance. In a year I only had 4 massages that were covered by the membership because I couldn't ever get in partially my fault because I wouldn't take off from my 9-5 to go.

Tough to get appointments and their membership is quite tricky to get out of. I have been a member for two years. I called to cancel my membership due to lack of appointments and they're telling me it will take 10 days to cancel so they can cash another $80 from me. Avoid at all costs.

I booked a 30 min tension massage for my boyfriend for his birthday. He went today around 2:50 and received a massage for 15 mins maybe and was pressured and asked why he only booked that for an appointment. Also was bombarded into getting a plan and asking if he wants to upcharge during his experience that's not relaxing. . I was hoping for a somewhat relaxing experience for him. But it didn't seem that way at sll Hope this information helps everyone out. Have a great day !

I would have given a 5 star review, until my recent experience. Their employees and many massage therapists are great. Their lobby, bathrooms, and massage rooms are super clean, and have a good atmosphere the individual rooms have a slight clinical feel, but I don't mind. It's great that there are so many massage therapist because you have MANY to try, which insures you find the one that best suits you. I also enjoy that they do not use oil, but instead a lotion, which isn't greasy at all, and I have personally had no issues with and I'm pretty sensitive. When you get a membership, it is very well priced; it's $65/month which gets you a 1hr massage I think the regular price is around $90. If you want a second or third massage in the month, it's only $45/massage. You can also transfer an hour to someone else if you wish. Say I had been charged for my monthly massage at $65, but I wanted to treat my partner, I could transfer my "second hour" to his account for $45. There are also Massage Envy's all over the country, so you can potentially have an easier time getting a massage while out if town. I honestly had nothing bad to say about them, until recently. Due to covid-19, they sent out an email informing everyone that they could freeze their accounts which would stop the automatic $65 monthly charge. However, the second half of the email communicated that they would greatly appreciate anyone who could keep their accounts open, to help them through the difficult time of having to shut their doors. Now I haven't mentioned that once you open an account, you need to keep it open for at least a year, before your allowd to close it. Taking this into consideration, I figured whether I was charged now or later, ultimately I would pay the same amount for a year regardless of when I was charged. So I thought that continuing my payments would help them out, and I would just freeze my account later once I'd hit a yr and then use my back hours I had paid for. I just called them last weekend, as I now have 6 months paid through/6hrs of massages! I explained my desire to freeze my account and use my back hours. Well, come to find out, when you freeze your account, you literally cannot use the account at all, which includes the back hours ALREADY paid for! So essentially I'm unable to use my back hours, unless if I wanted to just get extra massages within the month, bottom line, ensuring they make the most $ possible. HOWEVER, come September once I've hit a yr, I will be eligible for the option to do a "freeze plus" which allows me to freeze my monthly charges, and use my back hours, for just merely an extra $20/month!! So to be clear, instead of charging me $65/month they will charge me $20/month, just to use the hours I've already paid for, completely defeating the purposed of opening the account for the $20-30 savings in the first place!! At this point I started to get creative, and thought "well I'll just transfer the hours then, and get some friends massages for Christmas." Nope, this realistically is nearly impossible as well. Firstly, you can only do 1 transfer per month. They also cannot be transferred onto a card, but can only be transferred to an account. So if I wanted to "gift" my back hours, I would essentially need to start now, doing 1 transfer/month, to get 4 gifted hours by Christmas, and would need to open each person their own account to put the hour on. I should also mention, that for every transfer you do, there is about a $10 charge insuring they make yet more $. Bottom line, more than disappointing and frustrating, and instead of being at least appreciated for my support through their shut down by simply being able to use the hours I've paid for instead I feel like i've been deceived and taken advantage of. They then informed me that they were rewarding everyone with little massage extras like essential oils or the like during your massage - like that $.50 extra makes up for essentially robbing everyone who kept their accounts active - laughable!

Very disappointed in the lack of customer service. No notification of my appt being canceled and when I showed up they told me no one was there to do my massage. Online it still had my appt scheduled to which they said they didn't want to cancel it online because they were waiting to hear from me. But never got a call. No offer to reconcile either. Will not go here again.

I find the service very pleasant and reasonable. The facility is set up similarly to other spas that I have been to and everyone at the front desk seems pleasant and helpful when I arrive and when checking out. I love the hot neck wrap they give you when you arrive! My massage therapist always asks if there are any particular areas that are bothering me at the start of my appointment and spends a little extra time addressing those areas. I've gone to other spas and felt like I was being beat up during my massage and left feeling sore for about a week afterwards. It was NOT a pleasant experience! I've never felt that way at Massage Envy. I'm happy with the service I receive and feel like the areas I need loosened up are being taken care of.

I love this place! The receptionists are friendly and I’ve only had one massage that wasn’t outstanding. I appreciate the little touches like the warm neck wrap at the beginning and the warm wet wash cloth to wipe off the excess oil at the end. I would have to say the BEST MASSAGE IVE EVER GOTTEN AT A MASSAGE ENVY was from ANGELA. I came in with a wicked tension headache and a really sore lower back and left feeling amazing. She listened to me about my problem areas and delivered a customized massage. She could go work for movie stars or royalty or something she is that good. Honorable mention goes to Kyle and Matthew. They both delivered extremely detail oriented and customized massages. Make sure you call and request for them so they get the request bonus. The one picky thing I’d like to point out is I wish the facility didn’t use plastic water cups. Some other locations have reusables for coffee, tea, and water. I can’t imagine how many are in the landfill now. Overall, this location is great. Check them out.

Rachel massage is new but is very experienced and intuitive. I highly recommend her! Check in and out is a bit clumsy. Confirm details at every interaction... The current staff is still learning. Errors abound. Call ahead before you arrive. Staff is stretched thin. I have been there a couple of times and each time has been on hold over 10 min and now past my appointment each time. The staff is doing their best, and I but this is a Covid glitch that you may wish to be aware of.

I have been going to this location for over 6 years. I am always greeted by name, and the staff is very personable. The massage tables have heat if wanted and are very comfortable. The therapists always check with you at the beginning of each session to discuss areas of focus, and there are a number of add on services available to further customize your experience.

I have always had a great therapist. I've had deep tissue, the heat treatment, sugar scrub and always a good response to my requests for focusing on my feet/ legs/ lower back or shoulders... Thank goodness for the late hours and ability to accommodate a last minute need.... I find the front desk staff cheerful and helpful. I am a member, because If I do not schedule ahead, I'll never do it. I go monthly, schedule another as needed.... I find the price to be fair and reasonable.... spas charge twice as much !!!