Massage Retreat and Spa - Woodbury

This company has the worse business model ever. I'm not a stupid person but I also signed the contract. "Don't worry if your massages start piling up, you can suspend your contract". Sure you can do that, BUT all that does in extend your contract by 3 months on the end. I was never told that, it was in the fine print of the contract of course. Well mine started piling up, so I asked if I could use 2 of my massages for an hour and a half to try to catch up. They of course said no, I would have to pay for the upgrade. UNBELIEVABLE since I had 312.35 on their books for the 5 massages plus tax that I was behind. Then they only give you 30 days after your last payment to use the massages that aren't used. Oh yes they LET YOU gift 2 months a year then only 2 massages for those months. Man they are my massages I paid for, I should be able to give all the massages I want away. I REALLY BELIEVE THEY DON'T WANT YOU TO USE YOUR MASSAGES. My last payment is in Oct, I will never be back, and if anyone asks me about it, I will tell them my experience...............
1 8 years ago (12-09-2017)

They have the best customer service I've ever had
5 7 years ago (11-05-2018)

I'm not sure what's up with all the bad reviews? I've been coming here for a year and I love it! I'm a member so I pay $65ish per month and you get one free one hour facial or massage (I only ever get a massage) and product discounts if you like dermalogica- but Michelle is awesome! She does more relaxation massage, but also can do deep tissue if I need it. Whenever I haven't been able to see Michelle, everyone I've seen has been great and pays attention to my client notes. Over all, I love this place. Definitely try it out if you haven't already.
5 8 years ago (20-09-2017)

This place sucks. Their "membership" is not a good deal at all. They talk you into what seems like a simple membership and said you can cancel it at anytime online but when I tried cancelling it they told me I have to wait until the whole year membership is over, and there is "nothing they can do" you're stuck paying $65 a month. They were super pushy for me to sign up and did not listen when I said no the first two times they asked me. Creating a membership with no out for people who cannot afford it is SUCH a scam!!!
1 8 years ago (13-06-2017)

One of the ladies at the front desk signed me up for what was supposed to be three months of service after I had my son and I would only have to pay a certain amount each time I went. I was able to suspend the first three months since I had my baby but when I realized I wouldn't have time to go I wanted to cancel my service now they are saying I can cancel it when it's up in 2018 and I signed up in 2016! Love how they don't mention it will be a two year ageeement. I had a child on the way why on god's earth would i agree to being charged 60 something dollars a month for two years with a baby. And how they are handling it is a joke completely unproffesional too!
1 8 years ago (05-08-2017)