MassageLuXe

I have been a loyal membership customer of Massage Luxe in Denver and I have been so extremely dissapointed at how customer service has been handled by Hayden, the manager of the Denver massage Luxe franchise. The front staff was so friendly and helpful in the past until the turnover of staff and I have never been so dissatisfied. I have suffered a TBI/concussion from a no-fault car accident and have been undergoing treatment for the past few months. During this time I have slowly been getting back on track and healing however I was not able to come in for my monthly appontment. My card was charged two times in a row for the same membership charge and another third time which finally the third time did not go through as it was in the span of three days. Hayden personally canceled any upcoming appointments I had scheduled after paying for the monthly mebership twice, and has forfeited the hours that I had stacked up from previous months from not being able to come in due to health concerns. This is a large chuck of money to lose out on for much needed therapy. I was looking forward for the massage and now I am not only at a loss of 4 hours of massage time but now am not reciewing the much needed care following myaccident. I can't believe that this location has handled a loyal membership customer in this way.

First time in my life getting a massage. Annie at the front desk was so kind and patient with all of my questions. Dieken was amazing and also kind and patient as I didn't know what to expect. Left feeling so much better physically and mentally. Already have my next massage scheduled!

Very difficult to speak to someone over the phone. I was placed on hold twice and spent over half an hour trying to ask a quick question. I’ve given up. Maybe they’re too busy to take on new clients?

What an awesome experience! I thought for the first time getting a massage it would be awkward but not at all! The front desk was very nice and helpful with planning! 10/10 would recommend this establishment!!

HORRIBLE customer service!! Would never recommend the Denver location TO ANYONE. Not only did they handle my situation beyond poorly, their massage tables are also so old that you can feel the metal through the "cushion." DON'T GO HERE!

Had a amazing experience coming here for the first time! Everyone was super welcoming and made the session more comfortable. Would recommend anyone to come to MassageLuxe!!! Will be back again for sure!

Just seem like they pick and choose who they would like to deal with and of course I was not one of the chosen ones.

We were visiting from out of town and they were so great here!! We really enjoyed our couples massage!!

I went in for a 90 min massage and a facial. The facial was great, relaxing, I won't even harp over her stating the membership price and paying non-member at the end. It's all good. The massage however was just awful. I was told my therapist had 12 yrs experience.... plot twist... Me too! I got licensed in 2007 and that was one of the worst massages I've ever had. She repeated the same forearm sweep motion over and over there was no range in her bodywork whatsoever. I mentioned how tight my neck and shoulders were from working a desk job now full time and there was zero focus. I asked not to have my thighs done because I'm ticklish amd where was the First place she went when I flipped over? You guessed it. My anxiety from not getting any focus on what I needed except my glutes because I mentioned onset sciatica and clearly not being heard was almost overwhelming by the end. And so now I'm home, frustrated, still tight and tense. I am so let down. I needed this so badly and it just plain sucked.

I love the service I get here! I've been a member for several years, and they are so good to me. Brian - the manager - is great and always personable and great to work with whenever needed. Heather is an AMAZING massage therapist and has helped facilitate major changes in my life because of her willingness to 'show up' to the massage, listen to her clients needs, and help them release and detox like no other!