Reviews
Robert Davis at the Edgewater location is amazing! Knowledgeable and experienced. Definitely an expert in his field. Told him our issues and he helped us find the perfect mattress and pillows to match! Thank you Robert for a fun afternoon shopping for the best mattress.
Thomas is Amazing ! He was attentive and patient. While my 11 year old went back and forth choosing a mattress he was never frustrated or dismissed him because he was a child. This meant everything to me. I will continue to do business with Thomas because he is truly about customer satisfaction.
Mr. Robert was exceptional in his ability to convey the difference between the mechanics of each bed. The gentleman was patient and listen to our reasons for wanting to change our bed and offered options that fit our budget. Thanks again Robert it was a pleasure meeting you and my wife and I appreciate your professionalism an expertise.
Robert Davis is an absolute gem of not just the furniture industry, but of customer service. In days where’s customer service is nearly instinct having experienced a competitor earlier Robert has restored my faith in retail/in-person shopping. Thank you for making my experience enjoyable and you’ve gained a loyal shopper.
Thomas, who helped me and my mom was such a pleasure!! He knew his stuff and wasn’t trying to push any particular brands and valued my needs above all. I’m so excited for my first ever king bed!
I bought a mattress in the Edgewater store for my son. Robert was so helpful and attentive to our needs. He was very patient and let my son try out all the mattresses that he was interested in. We bought the Tulo memory foam bamboo mattress. My son loves it! Thank you Robert!!!
The manager, Thomas, is incredibly helpful, knowledgeable and easy to talk to. He really made me wish buying a mattress was an everyday occurrence.
Staff extremely helpful Thomas was an excellent sales associate Robert was a fantastic sales associate Our experience was super smooth This is is our 3rd mattress from Mattress Firm Edgewater Highly Recommend!!!!
I purchased the mattress here in Edgewater Mattress Firm 3 month ago. I had a nice service experience with Syed. He was knowledgeable and explained well in detail. After purchase, he was very responsive to my inquiries even if I asked via email. I was satisfied with the whole service from purchase to delivery process. After a few month's trial, I felt that I needed to replace the mattress due to my sleeping concerns. Syed helped me again to test several mattresses again. He waited patiently for me to fully test the mattress again considering my sleeping position and back pains. I’m satisfied with his services and he is a person who I can trust. Other staff in the store are also very friendly. If I ever need to buy another mattress or have something to recommend, I would recommend Edgewater branch, and I will find Syed again. Thank you.
I had a great experience with Robert. Very honest, friendly Will definitely share my experience with friends !