Max Mara

Went into the store with my parents. My mom was browsing through pieces looking for something to buy for my brother’s graduation ceremony. My mom asked if something was on sale and the nasty old woman with frizzy ginger hair at the checkout looked at us with disgust and told us that no it wasn’t. She then walked away and started texting furiously on her phone. The Asian sales person came up to us apologetically and was trying to help us find something we liked but the ginger soiled the mood. Will never come back here again.

They have a nice selection, and I LOVE the jackets! But my 5 star review is also for their amazing tailor! I was on the fence with a new coat, but once their tailor came over she made it look amazing. I wish more boutiques offered these personal tailoring services.

DO NOT BE FOOLED BY THEIR "NICENESS". The workers are nothing but FAKE. I had the absolute worst experience. Recently I purchased a beautiful handbag from this store. I was so excited to walk out with this product, unfortunately they did not have one in stock, only the displays were available. The quality of the displays were fine, but seemed dirty and very wrinkle since of course they were on display & open for everyone to grab & play around with it. Nonetheless they had insured me that I could order a BRAND NEW one from the store and that it would be delivered the next two days FULLY WRAPPED. I get to the store within the next two days and the bag was not only not wrapped, but it looked very dirty & wrinkly as the bags on display would look. Imagine my frustration of walking into the store with pure excitement, only to be shattered by the workers trying to trick me. They had not ordered a new bag, but had given me the bag on display and tried to pass it off as the brand new bag I had ordered. Even the protective cover that is used to cover the bag when leaving the store so the bag won't get dirty was very dirty and wrinkly. I was very sad and very hurt that they did this to me. Max Mara as a very high end brand should not only be ashamed of themselves but only also at their workers on Newbury St, they do not care about "their customers" at all they only care about making a sale.

The reps are nice and helpful. But they have terrible return policies. Basically you won’t get your money back if you return your stuff. Best case, you’ll get store credits non transferable. Worst case, they’ll only let you do exchanges. I say you should shop somewhere else with better return policies. When we are spending so much money, we should be treated better.

They have good customer service. Theyre very friendly, nice and helpful. And they seem to enjoy their job. Its a pretty nice store on newbury street.

Chicago's Max Mara carries runway pieces that cannot be located elsewhere!

Wonderful customer service! Very helpful and kind people who work there.