Max Robinson Center - Whitman-Walker Health

This is a review for Dr. Oli solely, whom I saw here as well as at their 14th St NW location back in 2019. At the time I ended up without a job for the first time but had a condition that needed to be monitored closely by an OBGYN, and I was able to get service here. I went to see Dr. Oli her actual last time is much more complicated and I remember that I never felt so heard by any doctor before. I went to see her 2-3 times for different issues and she was extremely thorough and knowledgeable and answered all of my questions, which I usually have a lot of due to my scientific background.. I now live in New England and to this day I think she is the best physician I've ever seen. I dearly hope Dr. Oli is recognised for her competence and professionalism by Whiteman-Walker

My mother receives the best service here! The doctors and nurses always have a positive attitude and get the job done! Would highly recommend to my fellow Latinx community.

They canceled my appointment 3 times after them asking me if I am available that day. I usually am but they should be asking the doctor if he is available. I understand it's Christmas but you should not schedule people on days if you are leaving for a week.

I had a new crown placed and my experience was amazing. Dr. McKernan was professional and made me feel at ease. Would go again 10/10

Went today for COVID testing and had the most wonderful experience. The staff and physicians were incredibly kind, organized, and thoughtful. They did a great job of explaining what the process would be and everything was totally smooth. I was in and out in 10 minutes!

Trying to schedule an appointment has become very difficult, you are placed on a very long hold to what seems like a transferred call only to be placed back on hold to be disconnected. This process is unacceptable and not very patient friendly. It should not be that difficult to schedule appointments.

Disappointed in how much of a different experience you get when you go to the location in SE vs NW... Is there less consideration/customer service based on demographic being served? I like the SE location for convenience but if I want to be treated well and not over looked I'd have to travel to NW where there's a better facilities and timely services are offered.

The most incompetent staff I've ever dealt with in my life. This includes the pharmacy and it's staff, the 14th street nw location, and the SE DC location. The Doctors, Medical Assistants, pharmacy techs, pharmacists, telephone operators, every one. No one person is excluded.

Very kind, personable, and efficient. I was scheduled in for a walk-in appointment since my primary care physician in the downtown facility was out of office.