McDowell Healthcare Center

Place is a joke! Valleywise charges your insurance as a hospital visit be aware. You may get a copay and they screw you over on a well woman's exam and charge your insurance wrong and still don't get it right after you fight it. Stay away from this company. Super sad how they take advantage of people

The service has gotten a lot better at this location. The can still be a bit stuck on their old ways of doing things which was not patient oriented whatsoever and still have some improvements to make. I get the impression when I cone here that the patients are a problem that needs to be fixed. In actuality we are the ones paying you for services and the dates times and availability of those services need to reflect the needs of the patient rather than the other way around. I understand maximizing appointment times and get as many patients in the door as possible. However your policies of cramming in every open slot isn't the best as there should be some slots unfilled as the day is unpredictable. Retaliation against your patients is never a smart tact to take as that could land you in some hot water so to speak. Because a patient is late or misses appointments is no reason to retaliate if it is then you are in the wrong business and we are are going to the wrong providerm

I recently moved to Arizona scheduled a new patient appointment at this doctor this office. I got a call the morning of that my dr wouldn’t be in that day and rescheduled for three weeks after my original appointment. Then got another call that day that my doctor will it be in and rescheduled for a week after. Finally got to my appointment and explain to my doctor that The prescription I’ve been on every day for the last three years was about to run out. She wanted to do bloodwork before she prescribed it which makes sense So we do bloodwork and I come back for another appointment two weeks later. I explained to her in that appointment that my prescription had now run out. She makes it high priority and Sends it to my pharmacy. Insurance denies it because it’s namebrand so I send a message explaining that I need a non-name brand version for insurance to cover. After going back-and-forth with the doctors assistant I continuously explain I need a non-name brand and give them the Non name brand my insurance will cover. It’s been a while and the office keeps telling me they’ll make it high-priority but they can’t seem to figure out how to change the prescription to no-name brand or get a hold of the doctor. So if you’ve been on medication for a while and it’s some thing you depend on I would highly recommend not coming here because it turns into a game of telephone with everyone in the office. And you will never be updated on the situation.

Since COVID 19 a lot of elder Dr.s have moved to Mayo clinic giving the new interns to excercise there education. Great interns & & Professional Providers in all areas.

Get providers that reflect the community in which you provide care and the patients you serve! You “take a knee” but don’t have equitable representation in your own medical providers.

I had Severe Shingles REQUESTED A PRIMARY CARE M.D AND INFECTIOUS DISEASE M.D. I WAS ASSIGNED A PHYSICIAN'S ASSISTANT KORTNI JONES. SHE TOOK OVER 3 1/2 WEEKS TO GET A CERVICAL AND A THORACIC MRI APPROVED. ANY MEDICAL DOCTOR WOULD HAVE KNOWN TO GET ME REFERRED TO AN ORTHOPEDIC SURGEON. THEY ARE NEVER QUESTIONED BY INSURANCE. SHE NEVER WOULD LISTEN. AND HER PARTING WORDS WERE GOOD LUCK GETTING SHOULDER REPLACEMENT SURGERY APPROVED. I DID BY GOING TO AN ORTHOPEDIC SURGEON. HER DELAYS IN GETTING MY NERVE DAMAGE STOPPED CAUSED MY BODY TO IMPLODE. SHE NEVER EVEN CHECKED TO SEE THAT I HAD A COMPRESSED ULNAR NERVE IN MY LEFT HAND. SHE WOULD NEVER LISTEN AND IF YOU TRIED TO TELL HER WHAT WAS WRONG OR NEEDED TO BE DONE. SHE TOLD ME I HAD TO MUCH TIME TO THINK. SHE ACTUALLY PUT HER HAND TO THE SIDE OF HER FACE SO I COULD NOT QUESTION HER. BECAUSE OF HER INABILITY TO CORRECTLY DIAGNOSE I HAVE NERVE DAMAGE STILL IN LEFT HAND. HAVE HAD TO HAVE 3 LEVEL CERVICAL CAGING, REV TOTAL RIGHT SHOULDER JOINT REPLACED. NOW AM GETTING TOTAL KNEE REPLACEMENT. HAVE HAD TOP SURGEON'S NOW TRYING TO REPAIR WHAT HER DELAYS CAUSED NERVE AND BONE DAMAGE. ALSO LOST USE OF BOTH ARMS. A PHYSICIAN'S ASSISTANT SHOULD FIRST LISTEN TO THE PATIENT NOT THEIR EGO.

Anytime I go to an appointment at Valleywise it has always been great for any medical to me it's not like most places you see your doctor the Nurses are super and the front desk always so polite and helpful never have I been to a medical facility that didnt seem like one wasn't nervous like other doctor visits I don't feel no anxiety at all .

A comprehensive clinic that address LGBTQ+ health issues. For a public hospital, I find them to be efficient, compassionate and considerate. They work to maximize your Healthcare benefits which is impressive given the volume they serve. The mobile app platform they use is fairly robust but certainly leaves much to be desired. This is particularly true of their appointment setting where I wish the rescheduling functions were better. Simply out, I trust them to have my best interest in mind. Bottom line, when I found out I had a serious health issue, I chose Valleywise and have yet to regret the decision. They addressed the person and not my illness and covered my health concern comprehensively.

Great place to get care. Very knowledgeable staff .

I have to say that out of all the Doctors offices and medical facilities I have gone to over the years, the staff at Valleywise Community Health Center-McDowell is top notch. I am always treated with great care, smiling faces, and people that genuinely care about my health and that I have everything I need to do so. They always ask great questions and verify that everything is in order in regards to records, and my insurance. A special shout out to Elizabeth who went the extra mile to make sure my records, info and insurance was all in order. She made phone calls on my behalf so I could leave there, worry free. Thank you Elizabeth and thank you to the whole team at Valleywise! P.S. I love Dr. Patterson. She is amazing!