Reviews
I'm writing this comment because of Heath taking care of the MFG engineering/R&D issue of an expensive/$600 backpack blower under warranty, defects of materials and workmanship. It's an Echo PB8010T backpack blower that i bought new from Mequon L&G in spring of 2019 when it was the most high performance, biggest baddest backpack blower sold in the USA. I also have other Echo machines that i bought from Mequon L&G for the past 10+ years at the One Day Sale of 15% off, one in spring and one in fall. Before 2019 One Day Sale was 20%. Since it's 20% fleet price discount only if $2,500 of products not accessories is on one sale receipt. Yeah, it's only money, unless it's mine. Contractors love this 8010/9010 blower and make You Tube videos of it in action blasting heavy leaves vs other brand blowers. The 8010/9010 is known by contractors as THE BEAST. Time and efficiency, production on the job equals money. Mequon L&G is exhibit "A" of why someone should never buy equipment at the mega monster big box store. Because it's about service after the sale. Any nitwit with less than 11 brain cells can swipe a credit card. But they can't do service or warranty if their life depended on it. On my blower the recoil starter bolts were falling out, stripping the threads in the engine block in November 2022. It needed a new engine and a new recoil starter. Heath was honorable and said he has seen this multiple times. Even though my machine was technically more than 2 years old and out of warranty, Heath knew what right and wrong is. 5 year warranty for homeowner/2 year commercial In December 2022 Heath got Echo to replace the engine with a new short block engine plus a new recoil starter and pay Heath for the labor cost too. That shortblock would cost $300/$350 retail price plus another $50 +/- for the recoil starter and don't forget to add in the labor cost. NO it doesn't cost Echo retail prices for parts, so what who cares, it' still not a cheap date. So a shout out to Heath & Echo for having morals, ethics and integrity, which is rarely seen anymore in today's world. Hopefully a few of you enjoyed reading this magazine i wrote here Some of you might have been around long enough to remember this life lesson in a movie called Pretty Woman about 35 years ago. When Richard Gere said to Julia Roberts in the movie, while walking on Rodeo Drive in Beverly Hills. "Stores don't like people, they only like credit cards." I never forgot that phrase after all these decades. How refreshing it is that Mequon L&G took care of a customer after the sale with an engineering defect past the warranty. Never forget, it matters who you buy your equipment from. So i'm doing some bragging & boasting here for Mequon L&G because typing this during the commercials on Christmas Day while watching the Bucks & Celtics on ESPN is what Mequon L&G earned/deserve. *** while i ignore the disruptive annoying nuisance Monster In Laws and their rug rat brats = just like telemarketers.
Awesome experience. Immediately had the part I needed. The guy spent a long time giving me information about the products. I won't buy from a big box again, I'll always come here for my mowers.
Have purchased many things here, can walk in and get top of the line service. Repairs are reasonable and quick. Would recommend anyone to buy from this place!
Great experience. Walked in and left with a new rider in about ten minutes. Well the idea, I called back and they delivered it the next day. Everyone was very helpful.
We were referred by our son and are completely satisfied with the service. Friendly staff, efficient repairs and pick and delivery was very much appreciated. Excellent customer service.
Dealer was very helpful finding a part even though I did not have the model number. Will definitely shop here again.
I had an very positive experience with Mequon Lawn & Garden. The person who helped me was knowledgeable about the products and provided me with the answers I needed to make my decision. I found honesty, commitment, and follow-through. I am not easily impressed, but was in this case.
Great service and sales. I have bought and had all of my equipment serviced by Mequon Lawn and Garden for almost 30 years. They have always treated me well.
Great local shop, very knowledgeable, honest and affordable, which is all you can ask for!
We bought a snowblower from them years ago and they service it every year for us. They are great to work with. Highly recommended!
