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Reviews, get directions and contact details for Metro Lock and Key

Metro Lock and Key
Address: 6156 E Virginia Beach Blvd , Norfolk 23502, VA, US
Phone: (757) 455-5500
State: VA
City: Norfolk
Zip Code: 23502


opening hours

Monday: 08:30-17:00
Tuesday: 08:30-17:00
Wednesday: 08:30-17:00
Thursday: 08:30-17:00
Friday: 08:30-17:00
Saturday: 10:00-14:00


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Reviews
Great little shop, particularly if you're looking for more than a Quikset key. Brought them a few off-the-wall cabinet keys and they hooked me right up.
I locked my keys in my trunk and called Metro to come help. The gentleman over the phone was absolutely incredible, professional and calming to talk to. The gentleman who showed up to help me in less than the 15 minute ETA was also polite and professional. They made this easy and funny for me to go through rather than irritating, stressful and inconvenient. Definitely a high recommendation in my book! Thanks so much Metro Lock and Key!!
My mother passed and I needed some of her old keys from 1956 to be able to take care of her estate. These folks were able to duplicate every one of them! Don was very kind and just made my whole experience there a good one! I highly recommend Metro! Great customer service!!
They replaced a worn-out lockset at my home in May 2021. I told technician from the beginning that I wanted a Schlage lockset & assumed that's what he installed. Immediately started having problems with knob being terribly difficult, if not impossible to turn. Technician came back & adjusted something but within a day it was sticking again. In early July I discovered that I did NOT have the Schlage lockset I paid for. They had installed some other brand without telling me. In August I finally called the owner Donnie. He promised that he would get right on it and replace the lock with the one I wanted & make sure it was working properly. After calling him several more times & getting put-off & never getting call backs, I gave up. It's November now & I still haven't heard a word back from Donnie. I feel like I threw $131 in the trash can.
They fixed me up some keys for my toolboxes today and customer service was awesome! Very fast service and very fair prices. Now my tools are protected. All the workers and the owner are nice and informative. I highly recommend them for any of your key and lock problems.
Metro Lock and Key was there for me when I needed them. Great work and good value. Also the guys are just great people which is awesome.
I got locked outta my car about 2 miles from there. Called and locksmith showed up within 15 minutes. Took 5 minutes to get into my car. Charged $50 using debit card. Good, fast service.
Absolutely the best! It's become extremely hard to find an "old school" locksmith. Well look no further!!!
Great family run business! I stopped in looking for a key for my camper, after checking all the local RV stores with no luck. They did some research and were able to make me two keys from the code. They didn't just sell me the keys and send me on my way. They wanted me to call when I got home to make sure they fit! I also saw them with other customers and they were so kind and helpful! Thank you for the great service!
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