Metro Pcs

Had minor trouble shooting issues. Had the team help me out very fast. Excelente service from Nancy, Rose, and Daña.

Nancy the manager is very knowledgeable and detailed oriented when it comes to metro products and services. Very helpful also.

Jazany was very helpful at showing me different phones and helping me find one that I liked, she was also very friendly .

Worst service ever got a new line and new phone back in June and was told I qualify for a government discount provided all the information to them and they activated my line and new phone then I go pay my line the following month and they tell me that unfortunately I did not qualify for the discount and in orders for them to re-do everything I needed to bring everything in again but because I didn’t have what I needed that day I just went ahead and paid my bill without the discount I asked the girl so how much donI have to pay and she says $60 I was like wow can I just switch my plan to a lower plan to the $40 one you guys have and she was like no your gonna have to wait til next month todo that so I make the payment then here we are next months bill is due I go to the store tell them I want to change my monthly phone plan and make a payment the lady goes into my account and says oh it seems your already on the $45 plan and I was like oh well that’s strange because you guys had me paid $60 last month and was told I could not switch plans til this month so you guys overcharged me then that lady made a face and printed out a receipt and showed me oh well it says $45 here I was like well I paid $60 and I don’t have my receipt with me because I switched purses she started giving me attitude so I just walked out and called corporate filled a complaint and was told I was not the first customer to have an issue like that ITS SAD THAT METRO PCS STORES DO CUSTOMERS WRONG LIKE THAT

I came here to purchase a phone for my father and Alejandra was so helpful to me. She is very polite and approaches you with such a friendly manner. I was shy and didn't know what to do when it came to switching the phones but she made the whole experience soft and easy. She genuinely cared about making sure the new phones would take an old sim card and carefully prepped it with a screen protector and case. I wish her well, you don't get service like that anywhere anymore! Makes me want to switch back to Metro ! Alejandra thank you!!

This store has no knowledge of return policy for devices. As well when i asked i was transferred to 3 different people only to be told to call back in a few days when their manager arrives to confirm a return policy. Their return policy is on their activation form they give you when you activate a phone. I just needed a clarification. DO NOT EVER DO BUSINESS HERE!! Unless you want a headache.

While all the girls that work there seem nice enough, for most of them, English is a 2nd language and sometimes it is a little difficult to understand them. They all seem eager to help, but I find that most visits I walk out exactly the same as I walked in. Nothing has been solved or resolved. That is somewhat frustrating. Even when their company sends me messages about valuable new service I can receive, then I go in to ask them about it and am told no, I can't do that. Then I was told I could call their customer service department and see if they can help me, but she doubts it. After that, I gave up and decided it just was not meant to be.

The girls there are always friendly same as always for the past 6+ years.they’re human beings they have their moments just like any other human being but in my experience they’ve always been good at their job. Not saying to perfect but they try their best that’s my opinion based on my own experience.

Make sure you are 100% about the phone you like other wise you just blow your money away! I got an "upgrade" comes to find out the phone got really hot just by downloading one freaking app! Was still in the store told her I wanted a different phone n she said I couldn't return it ! Guess that's what happens when you have a crappy cheap service!

This is the first time I came here and I'm very satisfied with the service. The girls at this location are very polite and helpful. Blanca was nice and efficient doing her job. Thank you!