Midwest Vision Center

Best service in town! Both my husband and I have worn glasses most of our lives. We've shopped around for best Dr.s and prices. (Let me say you really do get what you pay for!) Management and staff are knowledgeable and extremely helpful. We never have to wait long when scheduling an appointment, and because the lenses are crafted elsewhere don't mind waiting for the glasses. (usually about 10 days) Any small adjustments are cheerfully made anytime we ask. We have never been dissatisfied and will continue using Midwest Vision in Minot.
5 8 years ago (10-09-2017)

If I could do negative stars I would. Ordered glasses in February it is now June and still NO glasses. Jen and Miriam ordered the wrong pair/color. so when I came to pick up the glasses they were not the right color. Jen said Oh I'm sorry let me fix that right away. A week later no call. For the past 4 months ALL follow up has only been initiated by me. The manger has made no effort to call and see what the issue was nor has the disreputable manufacturer made any effort to give notification of availability. Every time I called she would "be out of the office", Miriam would say. I asked for a refund and Jan said that would be another month. Don't waste your time with these people. Their poor customer service and mediocre selection are not worth the hassle.
1 8 years ago (02-06-2017)

Great customer service. Best frame selection around and super fast processing time on prescription glasses. Absolutely love this place.😍
5 8 years ago (20-05-2017)

I won't go anywhere else. Dr. Kopp is so personable and the service is fantastic.
5 7 years ago (13-10-2017)

Very disappointed. From not being able to get our phone number right, to the lab losing our lenses, to getting the incorrect color lenses, to being told we were "In Network" with our insurance and then getting a bill and that not being the case--we were extremely dissatisfied. Too many things wrong for one person to be having a bad day. Providing good customer service and showing an attempt to correct the problems would be the least they could do.
1 8 years ago (23-03-2017)