Reviews
I would give Mile High zero stars if I could. They came to quote us and everything seemed great. We have a new build and this was the first piece to turning our mud pit into a backyard oasis. We were told during our initial quote that they would use "crushed granite" that would be permeable, allowing water to flow through the space and would not cause any sort of drainage issues as our yard has a small swale. They also said they would raise that area up to 10 inches to fill in the space so it was level, still allowing water to transfer under the turf. They did neither see pictures. Instead of crushed granite they brought over what looked like powder, which isn't allowing water to flow through whatsoever. After our first bit of moisture since install the section at the back of the turf is now flooding and has remained that way for almost 3 days now. I contacted them to let them know of the issue with a photo of the issue, no return VM or email when they previously answered almost every time. The next day I tried calling, sent to VM. I finally got a hold of Libby later the second day after asking her to call me back and they are now telling me I need to dig a trench to alleviate this issue not them, I, after paying them over $2600 for a measly 180 sq feet of turf. I was never told this up front, had I known it was a possibility I would have had a professional come in to trench the area before anything was installed. After numerous emails without any attempt at helping alleviate the issue from their end the response I received was "Your sprinkler guys or landscapers that you have coming out can dig a shallow trench along the edge of the turf to divert the water" and "It could also be scooped out via shovel." I'm sorry, when there were no issues before and your client sends you pictures of an issue, the appropriate response is "let's take a look at how WE can fix this?" Save your money and go elsewhere. If anything happens post install with this company they will not resolve the issue and make it your issue and yours alone. Save your money! I'd be happy to send pictures to anybody that would like to see the drainage issues. I believe they are being flagged as soon as I upload them so you can't see the damage being caused. UPDATE: During the dispute we received a letter full of lies not surprised blaming us for everything. The blades of grass are completely flat now and it looks horrible. In addition, the turf is working it's way off the base that still doesn't allow water to pass through and wrinkling. We plan on removing it in the spring and replacing with a better product. This company is a joke. FINAL UPDATE: Just wanted to post one last update so you can see what it looks like now, looking forward to tossing this in the dumpster. Even with box after box of staples, it's still falling off the island they made. Lovely, isn't it!
Mile High did an excellent job transforming our backyard into a beautiful green oasis! Being a business owner myself, there is nothing better than dealing directly with the owners of the company! At any given time I was able to speak with either Libby or Chris. This is one of the only companies whereby the owners have direct contact with the end user. Both Chris and Libby have a vested interest in the client's overall outcome. They were both very patient, knowledgeable and professional. If you seek the best looking and the best quality turf; look no further than Mile High!
I would give Mile High Synthetic Turf TEN STARS if I could. We are so happy with the customer service & turf we received, we cannot stop raving about it. Shopping: To start, they were very competitive on pricing. We shopped around to various vendors and Mile High came in right on the price and upfront showed customer service unlike any other of their competitors. Where it would take some people weeks to get back to us, Mile High was always prompt & courteous. They also educated us on what we need and don’t need so we can find the best turf for us in our price point. The install: Talk about professionals. They were on time and of course very friendly when I met them. They quoted us 1.5 days for the job to be complete and you better believe they completed the whole thing in one! Nate & his crew did a fantastic job, cleaned everything up, and walked the yard with me once complete to ensure that it met our expectations. The weeds: A little background on our yard. It was one big weed pit before Mile High came. An immense lot of dirt with more weeds than you could count. So, a month after install when we started seeing a few weeds pop through we were almost in a panic. Sure enough, we call Mile High turf and they heard and understood our concern and sent a team out right away to pull back the turf, check for weeds, and spay everything down. We concluded that even though they did basically demo our weed pit, there were just so many that there could have been some left-over roots. They guided us on how to take care of it and were gone in a flash. Our turf is perfect & not a weed in sight. We couldn’t be happier with Mile High Synthetic Turf & would recommend them every time.
Chris and Libby at Mile High Synthetic Turf were great to work with! They returned emails and phone calls promptly and showed up when they said they would. Thanks so much for your care about quality work and customer service!
