Moe's Southwest Grill

This week I ordered online at Moe's Southwest Grill website. I easily navigated the site to add options and checkout. My partner picked up the food in the estimated time given when the order was placed. The orders were prepared properly and tasted fresh. The flavors burst. I certainly recommend this Moe's Southwest Grill location.

Worst customer service! Not my first time, always the same. Food doesn't taste the same as other Moe's, not sure why. Portions are very small, barely any chips in the bag. I ordered a burrito with no tortilla. I know, silly, but their birthday coupons are for burrito only, no bowls. Somehow, special request of no tortilla didn't print out and the guy just REFUSED to redo my order, telling me he'd have to throw it away and that it was $10. He offered to dump the burrito in a bowl, no idea that dumping it in a bowl doesn't magically make it gluten-free. They have always allowed me to get a bowl instead of the burrito, should have ordered in person but he still would have argued. Geez, I don't even put rice or beans in it, the only difference between both is a tortilla, they're saving money!!! That location has been for sale for over 2 years now, still the same inconsiderate owners. No wonder they can't sell it, their net profit is probably as poor as their customer service! Never going back, I'll keep going to Bear even though it's a tad farther, well worth better food & service.

I ordered a burrito with carnita meat, rice, pinto beans, and other ingredients. But, the rice and the beans were raw or under-cooked because they were hard. The service was good and they were very polite. But if they take close attention to cooking the rice and beans well it would be better, because that made my stomach hurt. Thanks!

We usually go to the Bear location because it is closer to us. Went here because of a Dr appointment. Placed an order on app 20 minutes before arriving. Food was not ready yet. Okay then ready however dirty gloves touching my hand. Should have just left bag for me to pick up. We eat this in Dr parking lot. Taste not as good as Bear Moes. We both had the homewrecker burritos. Only coming back here if I have to.

Food is Hot & Tasty, Wide Beverage Selection, Atmosphere is Bright, Fun & Inviting, Music is Upbeat, TVs are easy to see anywhere in the restaurant. The only 2 problems were, it was short staffed with only 2 people, one counter, one grill. So the wait is a little longer. And the tables were dirty and sticky. Probably because the staff didn't have time to take care of customers and clean the dining room. Get an energetic 3rd staff member per shift, and this place would be just about perfect.

I would give 0 star. Bad service, Vegetables and chips are left over from previous day. They are using cheap quality bowls. Stay away.

Employees never changes their gloves touching their faces then the food . I also request a steak burrito without lettuce he mess up and just took the lettuce from my burrito and put it back in to cold line the steak was old salsa bar dirty and empty Look the bear and hair of the guy from the grill Only the cashier guy was helpful

Protein portions are zero. Order a chicken burrito. Get 95% rice. Happened once then twice. Then no more Restaurant has several leaks in the dinning area they don’t seemed too concerned about getting fixed.

Food isn't bad, a step up from your general fast food. The service was friendly, the place was clean and organized.Food: 4/5

I got a bowl and it came with a side of chips. Tbh I would prefer Chipotle because of the freshness I have experienced. Moe's was not as fresh as I would have liked. It tasted like my food had been sitting for a while so it was dry. But overall not bad.