Molina Healthcare of Wisconsin

I'm very upset right now...Molina told me they were going to cover two procedures I had done in August 2021. I had those done in Marquette. After more than a year, I now get a bill from the UP Medical Group stating that Molina had pulled the payment back because it was out of network. But they knew this when I spoke with them and Molina said they were going to pay it, well they aren't! And now I'm stuck with a big bill that I thought it was already paid and covered...This is ridiculous, I live in a rural area where they don't have this type of specialist liver specialist I believe is time for me to start looking for another healthcare provider.

If I could leave less then a one star, I would leave a negative 5 stars. I get charged for my monthly premium twice 2 months in a row. I get emails telling me that my autopay has been canceled with no other information, and now I get an email saying my coverage has been terminated due to member request. I NEVER ASKED TO CANCEL MY PLAN. When I try to call them and ask why this happened, I can not get past the freaking automated message that asks for my member id number. It just keeps saying "I am sorry, I did not understand. Please enter your member id number" over and over and over! It is frustrating! DONT CHOOSE MOLINA EVER! I WILL NEVER EVER EVER CHOOSE THEM AGAIN

When I was in the hospital last fall, it was very difficult to speak to a real person at Molina. Even the hospital case manager had a difficult time communicating with Molina. It was a very frustrating experience for me. Even though I only had the insurance from 9/1/2021 through 12/31/2021, I was happy to find a different insurance in the Marketplace. Would not recommend it to anyone. For a few weeks, Molina put my account “on hold” because they said I was behind on paying my premium, so I paid another month to reinstate my insurance. In the beginning of January, I received a reimbursement for the extra payment I made.

Worst year of coverage. Enrolled in March, autopay, and received late notices. Re-signed up for auto pay 3 time in 5 months. Then asked for audit because I kept getting different balances. It took 5 MONTHS to get a review, never actually a debit/credit audit. My account was suspended several times during review. Their excuse of new billing system has been used for more than 5 years according to my pharmacy. Stay away from MOLINA. Nothing but headache. And I have heard several similar accounts.

UPDATE: 1 MONTH LATER. Still NO phone call or e-mail response. Today in US mail I received a form letter stating my "grievance" was "under review". ALL I WANTED WAS A PHONE CALL OR E-MAIL AND I'M STILL WAITING FOR THAT. Seriously poor customer service. My coverage just started January 1 and I am already experiencing what numerous others here have said. Molina "assigned" a PCP to me and when I selected my actual PCP from THEIR list it said the choice would not be "effective" until February. What? Tried calling... horrible experience. Only part of website without glitches is payment center...gee, go figure. Wondering if any previous reviewers ever received follow-up after the formulaic response of "e-mail member services"?? UPDATE "We strive to take care of our members and want to help resolve your issue." E-mailed 12 days ago... NO RESPONSE.

This company as a whole falls short. I was so frustrated but I know it’s not the people that I came in contact with instead. They seriously need to reassess their mission statement and purpose? Are you here to help people or make their already vulnerable situation 10xs worse???

Absolutely horrible! They couldn’t even get my account registration correct! No cards after 4 months, name spelled wrong in account, they can’t find my binder payment even though it was withdrawn from my account and they confirmed receipt of payment on Molina letterhead, no customer service support or return calls, etc etc etc. My Molina Agent can’t even get return calls from them. Wait times for their customer service range from 45 minutes to 1 hour 15 minutes. Then you’ll reach a non caring untrained person with no motivation. I never even submitted a claim - Thank God! - I couldn’t imagine the nightmare that would be. I am 60 years old and Molina is without a doubt the absolute worst company I have ever dealt with! Do yourself a favor and don’t be a customer of their’s no matter what the cost is!! You are being forewarned with this review and the other reviews here!

No doubt calling the general Molina Customer service line is a frustrating experience. Typically, you can wait 30-45 mins before reaching a live person. However, today, I was pleased to receive a call from Melissa, in their grievance department. She was very pleasant and helpful. She said that she would deal with my issue, and then gave me her contact phone number and said that she would call me, when she finds the answer to my question. Well done. Good service. I still believe Molina needs to invest in better customer service, but I will give credit where credit due.

They've finally updated their health network. I've called in ample times regarding my policy & payments. When connected with someone they kept pushing me to call the "Marketplace" so in reality their billing is essentially impossible to discuss as I believe there is no real department that deals with this. As someone who is self-employed, it's hard to gauge monthly income especially with Covid and its effects in my industry. These payments were not easy to digest considering as much. Not happy with them or their services.

Avoid this scam of an insurance company at all costs. They do not cover anything that they say they will if you're even able to submit a claim for it and the customer service is awful. As at least one other reviewer said, you'd be better off with no insurance than with Molina.