Monica Valencia - American Family Insurance

I recently purchased a truck and was looking for an affordable quote, Mireya M. And Monica Valencia looked into detail about all the items I can bundle and save. I truly appreciate the dedication and commitment to provide the best service not only a pleasant experience but also a great deal! Thank you! You have a customer for life.

Monica treated me as a new client with utmost priority, She was always available to answer all my questions in which I had tons of. She took the time to play out my scenarios in which by bundling could maximize my savings. She is top notch and has gained a life-long customer,

I have been with American Family Insurance for years now, specifically with Monica Valencia. She has always had a very professional and prompt service quality that has kept me around as a customer. She is always available to assist any changes I may need to my insurance policies and has done a great job at getting me the coverage I need as well as identify discounts that I qualify for. I definitely trust my insurance needs with Monica at American Family Insurance!

Monica is on top of her stuff! The office set a time to call and review my policy, and then called right on schedule. It didn't take but maybe ten minutes on the phone to get an even bigger discount on my new contract. Monica was well informed and communicated precisely and clearly. Gives me a lot of confidence moving forward.

Best rates I have found for a single person with no dependents. Personalized service, efficient communication and a welcoming atmosphere. Monica and her team are up front and look out for their clients to save the most money. I recommend highly Monica and her team!

I came back to American Family Insurance because of Monica Valencia’s professionalism. She is a great agent to work with. Highly recommend her agency.

Great service! A few days ago I had concerns regarding my business policy and my agent Monica took care of my issue fast. Happy with the service and price. Highly recommended!

I want to thank Monica and her team for thier support and good service, especially for reminding me various times on my late payment. It could have been terminated so many times if your office hadn't notified me. Thank you for keeping me on track. You guys are great.

What a horrific experience it has been. I rarely write negative reviews I can only think of one but I write many positive reviews. After nearly two years with the agency I am leaving. Customer service is atrocious. The only thing that kept me staying was the inconvenience of switching, but given the latest incident once again cashing my check without providing me with documentation after repeated requests, I have to go. Beware of this agent. In fact, it is unlikely you will ever meet Monica. In my years as a customer I never met her; all correspondence was done through non-agent staff, even when I went to visit in person on two occasions.