Reviews
Today I was pushed out of my line by a Mountain Mist truck with licence plate # B33420P. Then the driver honked at me and showed F*CK. I called the phone number which was printed on the truck and left a voicemail with an explanation of this situation. But I guess that nobody cares and no one will call and tell apologies or tell me what they will improve this aspect in the future.
1
7 years ago (09-03-2018)
Have done business with mountain mist for years. I finally had to cancel them they are a poor service to deal. With they continued to drop off more water than I needed. I have 9 bottles of water . when I told them to hold off delivery . they threatened to cancel my route saying they are a water selling service. Well not to me anymore. Good bye to a lousy business
1
8 years ago (27-10-2017)
WE LOVE LOVE Mountain Mist! We drink so much more water! And our coffee is extra good with the water :) Very happy customer.
5
8 years ago (02-08-2017)
I gotta echo other folks negative experiences with Mountain Mist. They will not reliably make the changes you request. For example, if you call to change the number of bottles you want for your next delivery only, it will be a dice roll whether it will change at all, or change for the just the next delivery, or change for all future deliveries. Seems like a competent organization would have good communications skills regarding these type of changes but I get very confused conversations when speaking with their customer service department as if they're not sure what I'm asking for, and like I said, the result is a dice roll.
I've also had a situation where I was scheduled for a delivery on a Thursday and would be leaving for a 2 week vacation the next day (Friday). By late afternoon on Thursday the delivery wasn't made so I called them up. The customer service rep said she wouldn't be able to tell me if the truck would make the delivery but if it didn't, they would deliver the next day. I said, in that case I wanted the delivery cancelled because I was not going to be home for 2 weeks and didn't want water bottles on my front porch announcing to all the world that I was on vacation. She said OK. We ended up staying home one more day (Friday) due to a car issue, and guess what - water got delivered that day. If we hadn't been home to move them inside, they would have sat on the porch and advertised to any low life that no one was home. I called them and complained and told them they should have better notifications systems if they couldn't make a scheduled delivery, but they just said they were sorry, but commit they would look at making any changes.
Clearly the ownership and management of this company don't care to improve and meet basic customer expectations for service. A looser organization.
1
9 years ago (24-12-2016)
Scam scam scam scam. Don't work with these people. Buy your own cooler and get your own water. All they want to do is charge you an absurd amount of money for coolers that would cost you less to just buy on amazon. Laughable. Scamming hard working customers out of hundreds of dollars for your worthless coolers is despicable, Mountain Mist. Anyone who works for this terrible company should be ashamed. DON'T LET THESE PEOPLE STEAL YOUR MONEY.
1
8 years ago (06-02-2017)
