moveON moving

Please read!!! Do not give these guys your business. If we could give negative stars I would! This experience for my family noting but anxiety and to be honest probably illegal. My dad was moving from California to Florida to take care of my grandma. First they rescheduled pick up three times, costing extra days rent. Then they took over a month to actually deliver our items, we were calling every few days to follow up and they began screening calls. FINALLY after 30 days my dad received his “items”. Destroyed! Vandalized! Robbed! And there were other peoples items mixed into our boxes... lastly someone tried to break into his safe. Furniture, art and family photos destroyed forever :. My dad was obviously upset when after paying $4000 they began unloading broken items, so the driver left.. did not bring anything inside or set anything up. Literally zero integrity... why would anyone move a truck full of broken items across country a month later and then drop them off at your door??... and charge you $4000. No call, no apology or explanation. Worst experience ever.

Warning!!!!! Do not go with this company!! My original company we went with was International van lines 4* and they subcontracted this company 2* to move us from the west to the east. They showed up late not meeting any of their dates that they gave me, non of my items were wrapped, and alot of items didn't show up at delivery. And almost everything that did show up was extremely damaged. The claim department is a joke!!!!!! 60 cents a lb is what you get back for them damaging all your stuff!!! If you know a good lawyer let me know!!!! This is one year later!!! Please stay away!!!!!!!!!!!!

SCAM!!! I was quoted one rate over the phone. Then they call 6 days prior to pick up to re-go over the item list, they had a whole month to do this. 7 days prior is the cut off for a full refund by the way. Well after going over the list some how theres another $300 tacked on. On the day of pick up the driver tries to get me to not pay the weight estimate but a cubic foot estimate. I say ok thinking they would measure, NOPE. I point it out and I'm told "well we already started." one box had been loaded and if I cancel I'm out $700. They cram your stuff in and stack so much on top that the stuff below does not stand a chance. By the end of loading they dropped multiple boxes marked fragile. Many items came out broken, including two 4K TVs, nearly all the furniture had damage or gouges. When delivery was set up they couldn't fit a semi truck in like most public places so they wanted to charge me another $300 for a U-haul, the u-haul truck rents for $75. And you have to pay cash which is sketchy on its own. And when unloading they take other peoples stuff out and put it on the ground, exposing it to the elements snowing the whole time during unload. Read the contract, pay $1200 for full value insurance or they give you poor coverage - $0.60 cents per pound of damaged items. Got a $1000 radio they broke only weighs 10lbs you get $6. Yep, $6. The movers are not professional, not careful and will rush you through signing a contract to keep you from noticing how you are about to get screwed. And good luck with the customer service, they treat you like you are an inconvenience to them. Save your money get a U-haul or a Pod, the price you are quoted will not be that once you are past the full refund cancellation window, tack on another $1000 if you are lucky. And delivery windows are a 24hr notice so hopefully you have a job that will understand you needing to bail on short notice. Do yourself a favor avoid this company at all costs.

UPDATE: I sent them a copy of the email receipt and finally got my money back, including the fee I paid for using a CC. Adding star. Still waiting for them to fix what they broke. i.e. Replace my mattress _____________________________________________________________ I've given MoveON Moving a little over a month to make things right, but they have not. Now I feel a duty to the public to let them know what kind of business they are. My hope is that they will make things right. I’ll keep the public posted on this matter. I was relocating from Arizona to California, I originally signed up with International Van Lines because they had good reviews. Unfortunately, they sold my business to MoveON Moving. I will try to keep a long story short and stick to facts. I'll start with the experience and work my way to the damages. 1. The two guys picking up arrived late and were completely exhausted. They said it was their THIRD move of the day. They arrived so late and worked so slow that my storage unit closed in the middle of the move. I had to start moving things to the truck because they were going so slow. The door to my storage unit was left OPEN for the night and I had to come back at 6am to close it and then wait hours for them to get there to finish the job. I was supposed to be driving out of state but instead had to stay behind to oversee the job. 2. One of the guys who showed up was angry to be there. He was cursing at the lead mover and complaining the whole time. I watched him toss around my things, drag my velvet sofa on the ground, and flip boxes marked fragile like he was flipping around a ball. Repeatedly, I had to ask him to take better care of my things. 3. I watched them lift my brand new and very expensive mattress by the seams. When it arrived, it was torn open, exposing all the layers, including the springs. It was less than a year old and the first mattress I ever purchased for myself. I sent photos to the place I bought it from and they said it could not be fixed. This is the most devastating part of the move. Even the lead mover who dropped it off said his colleagues did not do a good job and the company needs to replace the mattress. 4. When they were finishing the pick up, Rushing because they were already late to their second whole-home move of the day, they put the last of my things in carelessly, including my crystal floor lamp SIDEWAYS. They said they would wrap it at the next stop. My large plants were thrown in sideways and whole branches and leaves came off. 5. When a different pair of guys came to deliver my things, the truck was completely rearranged. Some things were repackaged like my lamp, which came apart when the blankets were removed. My white dresser suddenly had a yellow stain on top of it. Scratches on the sides. I asked the guys picking up to put the base of my coffee table on top so it didn't warp. When the guys dropping off came, the base shoved in the middle of heavy boxes and totally warped. 6. ITEMS MISSING!! I had a white pot for one of my trees, my silverware never arrived, cutting boards, land lord knows what else. 7. International Van Lines - another HUGE pain point - had me pay $500 for a rush deliver, which I requested. I was told the delivery should come on Monday. MoveON Moving said they would not deliver until sometime the next week. It took getting International Van Lines involved again to make them deliver on a $500 extra rush delivery. They still didn't come in time and I had to stay at a hotel for more days than I budgeted for. Moving is the worst. It is stressful and you have to trust that the company you are putting your faith and hard earned money into is going to be competent. The way this company damaged my things was atrocious! My biggest concern has been my brand new mattress they completely destroyed. Hopefully, they can show they are a company of integrity and make things right.