Mr. Appliance of Oklahoma City

Had to replace a motor in a dishwasher. Never have had to pay a diagnosis fee from the repair man. It’s like an auto repair shop charging for a diagnosis. “Let me charge you, to tell you how much more money I’m going to take from you.” The repair men were great, super courteous and speedy. However, I don’t understand why a company who is taking $500 from me, thinks they can tell me when to be home for them. I was told a part would be ordered and they’d have to come back later in the week to install. I stated a specific day that I would be free, but that date was not booked. Rather, without confirming my availability or seeking any input form me, it was just scheduled for a day sooner. I was told they schedule for as soon as the part is in, which I understand the sentiment. But I, as your customer, should not have to put in more work to get it scheduled when I’m free because no one bothered to ask. I’m pretty baffled at this. When I complained about this to the scheduler, she decided to tell me about a conversation that I had with the repair man that she wasn’t privy to, because she obviously knows better than me what we talked about. She also blamed the repair man for not doing her job for her. My appliance was fixed in a timely manner by a friendly repair man, but I think some of the business decisions should be reconsidered.