Reviews
Very disappointed in the service Elizabeth offered. I recommended a family member see her after browsing through her website and boy was it a huge mistake. She is rude and was late to a first time virtual session. Why schedule a session and then not be available at that time? I now see that all the previous reviews are not an exaggeration whatsoever. I’m honestly surprised she has any patients at all.
One star may be too much… Had set my first ever appointment on Monday, the therapist, Elizabeth, never came into work becasue she was sick. No call, no cancellation, just not there when I showed up. Another therapist had to call her to find out what was going on. She apologized. I didn't reschedule at that point. She called me yesterday to apologize again and tell me how awful she felt, so I rescheduled for this am at 9. I got there a bit early but had just seen someone go in and open the place. I stood in the rain and rang the bell and knocked for 20 min. I called Elizabeth at 9:02 to tell her I was there and she told me I was 20 min early… at which point I corrected her. She apologized profusely and said she was 2 min away. 10 min later the door opens and the receptionist apologizes becasue she's new and "isn't comfortable being alone with patients". Apparently she'd rather leave them out in the rain. I cordially parted ways with them and the search for a decent therapist continues, but a review was absolutely warranted after my experience.
Thoughtful and kind. That is the way I will describe my therapist. She is the owner or manager. She is always attentive and you can tell she cares about her clients. I was talking to someone in the waiting room that had been with her for almost a year. She felt the same way. I highly recommend this place!
Extremely satisfied with the service they provide. Ms. Elizabeth is very professional and always has a warm demeanor. The staff go beyond to make you real comfortable. This clinic is highly recommended. Ms. Elizabeth is doing a great justice for this community!!
I do not recommend this place at all they are inconsiderate of patients and their kids not to mention petty... This will be the 3rd time I edit my review. My original review was based on my real feelings about this place. I've been coming here for about 6 months. I really liked my sons therapist he liked her as well. However I made a review about the front desk always being unattended and the restroom always out of order or the front desk is never available to give access. I redacted my review because Rachel, my sons therapist asked me too. So not only was I asked to change how I feel but now my son can not be seen there anymore due to an issue that they cant admit being wrong about. Such a sad place they def need to get it together. After having had changed my review to a more simpler one now Rachel wont see my son.
I wont ever recommend this place not even as a joke. Twice the therapist Carmen messes up my appointments. She asks me to come in early and I show up and she tells me that she had an ER and I had to wait. Why couldn't she tell the receptionist to call me and let me know?!! The second time which was today she confirmed my appointment at 430 and she says she didn't and I would have to wait close to an hr! Once again why couldn't the receptionist inform me?! Anyhow I will most definitely not return here even less recommend it to anyone. They are very unprofessional!!!!!
Elizabeth is just truly amazing and compassionate.She is always dedicated and attentive to my needs and feelings. She has taught me how to handle my anxiety and how to feel like myself again. I can't thank her and her practice enough on my journey to success.
Awful, awful secretary. I was in the middle of leaving an abusive relationship, sitting in safe horizons at the Queens county courthouse, shaking, after being stalked and harassed. I answered their phone call because I thought "Oh great, I can get counseling and some peace". Nope. This angry woman raised her voice and berated me because she was upset she "left two voicemails". Excuse me while I get myself and my child to safety, I was busy. In fact, I had called them back three times but they weren't open during their listed business hours and had left several voicemails of my own. I'm letting the agency know who recommended them to NEVER recommend them to another person again. Irresponsible, terrible manner to people leaving sometimes stressful and dangerous situations.
Very unprofessional. I attempted to schedule an appointment with Elizabeth and because I was figuring out a day that I could meet for the first session and since I didn't respond as fast as she wanted to she told me she couldn't take care of me because supposedly I didn't seem interested. Horrible service, they clearly don't care about their clients.
Great staff , I always feel welcomed at the clinic. Very positive atmosphere, the therapist Patricia does a great job making the client feel at ease and comfortable. :-
