NAPA Auto Parts - Genuine Parts Company

The customer services was good, but the price was high!.
4 8 years ago (16-05-2018)

The employees are very helpful and nice.
5 8 years ago (04-05-2018)

I purchased rotors and pads for all 4 corners of my car. The front rotors were the wrong part. I took them back and was told they didnt have the correct part but NAPA on 51 did. I went there and exchanged the rotors. I measured 1 of the rotors and told Danny (assistant manager) that is was a 1/4" too big. He insisted it was correct. Of course it was too big, but the 2nd rotor was the correct one. I took the wrong part back to NAPA on 51. Danny said he gave me the wrong part...just like i said. And he didnt have another, but NAPA in Olive Branch has 2. I told him they sent me here. He called and NAPA in Olive Branch said yes they have 2. I asked Danny if he could maybe discount the parts for all my trouble, he said no. I go BACK to Olive Branch and low and behold Danny gave them the wrong part number. I asked at Olive Branch NAPA if they could discount the parts. I was told they would take care of me next time. I proceeded to get a refund on the last rotor and told him there wouldn't be a next time. I went to Advance Auto and got the correct rotor the 1st try.
1 9 years ago (27-06-2017)

Too much time on the phone while the in store customer waits.
2 9 years ago (12-03-2018)

Napa can always have the parts I need when I need them. Also if they don't have it in the store they get it in less then 24hrs. Napa is the most professional of all the major parts stores. They truly have the answers and know their parts. No one does parts better then Napa. Plus they match prices of competitor's.
5 10 years ago (05-04-2017)