Napa Auto Parts

Not sure what the lady position was with the company but she was very short and smug and unhelpful. First, I couldn’t see any employees because they were both sitting down on their phones, so I already figured I wasn’t going to get much of any help. So I proceeded to ask my question in regards to seeing if they could help figure out what fuse I needed and she cut me off to say “they can’t do that in their system and that I should try google”. Not knowing I’ve already tried it that hence why I was in the store. But no worries, I’ll try google alright, with this review! Someone should really offer them some touch up courses on customer service!

Went to this NAPA store to get a worn out, damaged, wiper blade replaced. Turns out, the entire mechanism is built by the manufacturer that can only be replaced by a dealer of the car. The price from the dealer was outrageous. Mark, at NAPA, wasn't going to turn me away. He dismantled the entire wiper blade assembly, piece by piece. Then pains takenly rebuilt it with another blade. Works perfectly. Kudos to Mark. Job well done. Even though this NAPA is WAY out of the way for me, guess where I'll be going from now on for anything for my car!

Very friendly and understanding and they had my sensor part God bless them

Good because they always have parts for my truck

Not like it used to be. Update they are really nice and laughed at my jokes

Some of the parts I got from here are defective. The staff isn't very knowledgeable.

Sales representative, who was friendly, was multitasking while processing my order and selected the wrong item. This caused me a waste of my precious time as I had to bring it back. The second time was a charm. It should have been that way the first time.

Good service Really good people and very helpful

I'm a commercial customer, recently becoming service manager of a nearby location. In the past I refused to shop with Napa because of their snail pace in delivery and rude customer service reps specifically Bobby. I called one day because I couldn't find a part elsewhere, and I spoke with a young lady named Q. She was punctual ,helpful, and my delivery was on time. I continued to shop with you all at this location because Q actually acted like she cared,and went above and beyond to satisfy the customer. I called to find out shes no longer here at this location, and unfortunately neither is our business.

Closed early. Issues every time I come here.