Nine Stars Group

Trash can broke after one year of use will not open. I have tried repeatedly to call the company it's like they pick up the phone and hang it up without answering calls. Left message one time and no return calls have also emailed with no response do not buy this product.

Company does not respond to emails or answer the phone. Trash can sensors do not work and their 24hour reset solution is a joke. Do not buy any products from this company, you'll regret it.

Ordered a replacement trash can lid September 3rd 2022. They sent it using UPS and UPS sent it back to Ninestar and now they it shipped it again via UPS arrived in Hodgkins, IL, than El Paso,Texas than finally to Canada. it’s now November 2 2022 and it arrived

Ninestars should change their name to Onestar-or-less. Our trashcan was eighty dollars, 50L, bought less than a year ago, lid does not open. contacted customer service and have had very poor interaction with them. Have interacted most patiently and sent them multiple pictures, model number, and done their “factory reset option” and received no aid except repetitive emails. I would waste your time here with this pricy trashcan option, it will just bust quickly and you have to buy another. also this kind of service is disheartening enough to make me go out of my way to write a review to save someone else from making the isame mistake. we are going to now trash ours, give up on customer service, and purchase from a different company. and i’m going to read the reviews first. REALLY wish i had done that here with this purchase.

Do No Buy From Them Not a real company !! Ordered item for replacement lid. Paid. In Nov 2021. Still have not received. Keep saying fedX has. Spoke to fed X today . They NEVER received product. Called “customer service”. No one will answer both lines. Will NEVER buy there product again. I got RIPPED OFF

Bought touchless trash can in January. In May it broke, lid wouldn’t raise all the way so i tried to email the company…. Wouldn’t go through,. Tried to call and got a full mailbox message. Tried to go through operator and got automated message that sent back to full mailbox. I think you can safely say they are NOT customer friendly…. And their product is not quality!!! I will definitely not be purchasing anything from them again….

Received as a gift. Works great, however the can has started to rust. When I sent these pics, I was told "We recommend you using a damp cloth or a disinfecting wipe to clean your unit." Seriously... Not recommended.

We've had our 13 gal stainless steel motion sensor trash can for 2 years now. It has been amazing the whole time. Cleans easy and we are still using the original batteries. Accidentally got the sensor wet while cleaning it and it didn't work for two days. It dried itself out and works perfect again. Would give this 10 stars if I could. Will be buying more in the future and as gifts. Pricing was 1/2 of Walmart or other competitors.

Worked great for a few months. I even bragged to visitors to my house about it. It then started opening and closing on its owndrove my wife nuts I contacted and did the reset as instructed. It worked a few days then repeated same problem. I contacted nine stars and they said it was under warranty but I had to ship back entire can top at my own expense. My shipping cost was going to not be cost efficient. I then shut it off for a few months. I then replaced the batteries and it seemed to work properly again. It lasted about 2 weeks and started opening and closing again continually. I contacted Nine star again and communicated with Bertha through email. She said she would wave the unnessary return of the failed top . She required me to send her a copy of my invoice. I gave her the shipping number the freight tracking number and the price I paid. She replied I need the invoice. I then copied and pasted the Original order showing order number price and credit card paymentit was ordered on line and could not get a invoice to print so my only option was to copy and paste She said not good enough. I tried everything then finally told her she won and I give up. It was not worth me getting excited about anymore. This product is great while it works and I loved it. But it failed and was more aggravating then was worth. I since read other reviews and see that they fail quite often. It is not a matter if they will fail it is a matter of when it will fail. Their warranty is useless. The customer service will wear you out and you will never get a replacement or satisfaction. I would not recommend this product.

I must concur with the tone of the other reviews. I am usually not a fervent review writer, and I openly admit that this company has frustrated me quite a bit, but I hope at least that by sharing my experience here, I can help other people understand a couple of things before they purchase the trashcan products and the trashy service of Nine Stars. After having left several emails, and after having left multiple voicemail messages, the representatives of the company refuse to get back to me. To assess the quality of their products is hard: that the lid on my trashcan stopped working after 3 months is perhaps not telling of the quality of the rest of their product. I understand that manufacturer mistakes can occur, but the treatment of the customer is downright outrageous. You should be warned that under their warranty policies which are of arguable legality, the customer is obligated to pay for the shipping of the lid of the trashcan if this breaks, even if this breaks due to obvious manufacturer error. Given that the trashcans sell at a more or less reasonable price, the warranty can hence turn into a joke: if you have the bad luck of having the mechanism on your lid breaking, you can pay half of the value if I can use that term here of your purchase again in shipping costs, even if you bear no responsibility at all for the lid failing to work. Calling this "policy" a warranty then indeed turns into a joke. Succinctly: do not fall into the trap of the reasonable prices offered by Nine Stars Group if you are in any way risk averse, or if you want to have a sense of trust in the way you spend money. A warranty here is by no means a warranty.