Nordstrom Rack Buckhead Station

I love shopping at Nordstrom Rack in general. You can find amazing deals, great customer service, and pop-up sales “clear the rack” where you take an additional _% off red tag clearance items. I’ve been shopping at Rack for 8 years or so and am originally from NY; the locations I frequented often were Long Island, Upstate NY, NYC, and Bergen County NJ. Now that I’ve moved down South, I go to this location as well as NC & SC locations. I visited the Buckhead location several times and no problems until recently. This morning, I was interested in purchasing a “refinished” bag they had and the “clear the rack” sale was happening. For those who don’t know…some items are indicated as “refinished”, which are store display models/returns that are refurbished by Nordstrom so that they are in a sellable condition and may contain some defects. These items are at amazing discounts and always have a red clearance tag that say “worn/altered or refinished”. Sometimes they may have an additional purple tag OR zip tie meaning it’s not-returnable if it’s a high-end designer item at a “high-traffic” location. An Asian man like myself he said he was the manager said it was excluded from the sale because it was a transfer item essentially saying…because it’s a “refinished” item. That’s OUTRAGEOUS! It had the red tag with “clearance” written on it and a purple zip tie. As a Nordstrom Icon rewards member, I shop at Rack MANY times…I know what I’m doing. My go-to sales associate during my time in Upstate NY even told me I know more about Rack than she does and she’s worked there for a few years. My brother even worked at his local Rack for a brief time too so we should know more than others. I love Clear the Rack when it comes around because when combined with “refinished” items…that’s when you score the BEST deals if you don’t mind defects. Almost all my Clear the Rack purchases had at least 1 “refinished” item in it, designer or not. Although Buckhead says red tag, my local Rack in SC says the sale includes red & purple tag items…but the high-end refinished items that qualify to be purple AREN’T purple b/c not a “high-traffic” location. Anyways, purple tags should only be different from red-tag “refinished” as they are final sale and nothing more. During my previous Buckhead visit, the cashiers were questioning if the red tag not purple “refinished” items were included in the sale and after they questioned, they APPLIED the discount…so what the manager told me today is not correct! It was kind of rude that they questioned it since no other locations would question this scenario, not even the Bergen NJ and NYC locations which are “high-traffic” locations like Buckhead that carry purple tag/zip-tie items. Refinished items regardless red or purple are usually treated like any other CLEARANCE item so my experience @ Buckhead is completely disappointing. Will I return? Maybe, but not without a side-eye and mmhmm’s

Great place with mostly reasonable prices. They lost a point because in the middle of pandemic they don't have any temperature check for customers. Otherwise, all is good, store is clean and employees are polite and respectful.

There are almost always good finds here and it's well organized for an outlet store. Friendly helpful staff. Good value.

They had a very large selection of size 11 women's shoes here. I was surprised. And found several pairs I liked. I didn't look at the rest of the store.

You never really know what you are going to find. I used to find great dress shoes, but now it seems to be most ho-hum quality. But this trip I found a Rodd and Gun short sleeve button down and love it!

Worst experience ever this worker named Willis should get fired he should go work at a Burger King that’s where his attitude would fit in he should treat every race the same he can’t act like he’s better with his voice sounding like madea.

My wife loves this store. Lots of great discounts for quality products. Just be prepared to wait in line if you come at peak times weekend afternoons.

Great shopping! Frustrating parking. Go instead on a weekday and not during a rush hour.

Reminds me of a disorganized Kmart from hell. Sure there are lots of good deals but the organization and cleanliness is something to be desired. Makes it unbelievable when you find a shirt priced over $750 or a genuine Gucci $$$ doesn't belong in here. Been to one other nordstrom rack in Chicago and it was much nicer

I rarely find anything at Nordstrom Rack that I want to buy. The clothing offerings are ultra conservative, so if that's your bag get in it ;-