Office of Motor Vehicles

Do not make an appointment here if you are in a hurry!!! Only come here if you have nothing to do and want to waste time. I waited an hour and 40 minutes even though I had an appointment. When one walks in, you check in at a desk. One then proceeds to sit on the first row if you have an appointment. If one does not have an appointment, one sits on the third row. Instead of the employees calling those with appointments first, they call people from both the first and third rows. Desk #6 calls customers from the third row. All desks should also be used for people with an appointment. I think this is the root of their problem. I would recommend making an appointment at the locations on the Bestbank. At those locations, one is in and out within 10 minutes.

I was impressed with the kindness of the staff, of how appointments are set and kept, how I was given a particular seat, and how quickly my license transfer happened! I now have my new Louisiana Real ID in under 30 minutes between the agent who handled my paperwork and the cashier who took my photo and signature. The spaces were clean and the security guards were helpful. Everyone had a positive attitude. There is a lot of parking spaces available. Living in a small state has its perks!

Get ready to wait in line for hours even if you book an appointment. Then, when you get to the window, you will find that you don’t have some bullcrap form that you had no way of know about and get sent home to come back another day to wait hours again. LA needs to update their archaic sites that show what you need to get vehicle registrations, etc and then have more than three people working a desk when over 50 people are waiting. No other state I’ve been in has been this bad. Gov agencies in LA are too often Byzantine and embarrassingly inept

Made an appointment two days before which is quick and easy online. Check in at the front and sit in the row they tell you to but make sure it's the closest chair from where you walk in. They didn't say anything about it being the order of which they serve you but it is and someone that came after me unknowingly cut a couple of us because the employees did not say anything until after the fact. Overall though it's a much better experience then it was years ago when you had to wait outside at 6am before the DMV opened.

Understaffed and disgusting. If you make an appointment, plan on being here for many hours over that time. Also plan on just having to come back another day because they'll find any excuse to get in the way of you completing whatever you're needing to complete. All the problems of the city are reduced down into their purest and vilest base, and exist here like that. I WISH I could give negative stars.

Why Louisiana doesn't streamline their laws is beyond me. 40+ people waiting in this one office at all times of the day...... so much time lost for stuff that should be simple. I was there at 2:00 for a 2:30 appointment and didn't get out until after 4:30pm. Registering a car I bought from a private party, came in with signed title, notarized bill of sale, my driver's license and my money. Couldn't get it registered bc I didn't have a picture of the *back* of the seller's drivers license. She was from California and had sold the car before leaving Tulane to go back home. What even was the point of getting a notarized bill of sale?

I never write reviews, but my experience today at this DMV location was the absolute worst I've had at any DMV anywhere in the country. After making an appointment online and verifying that I had the required documentation listed on the website, I arrived 15 minutes early and was told to get into a long seated line. I asked the woman who checked me in what the point of making an appointment was if one had to wait in line, and she told me that it was to "hold your place in line." Well, that translated into a 3 1/2 hour wait, where one is moved through the line by moving from one chair to the next chair like musical chairs as people at the front of the line get called to a window. There were no numbers despite the fact that number displays were present and turned off and only 4 of the 25 numbered work stations had people working to attend the over 100 customers who were waiting. If you're handicapped or elderly, forget it. There are absolutely no accommodations and you're expected to stand up and down as you move through the labyrinth of chairs. A wheelchair or walker would not fit into the rows. This branch is in breach of ADA accessibility laws given the way their "system" if that's what you can call it is set up. I should mention that at one point they started taking walk-in customers from row 3 at station number 6. What's the point of making a an appointment and then still being forced to wait in line for 3 1/2 hours, when people who walk in get serviced at a specific desk? Why aren't all four occupied desks of the 25 total available for those with reservations? Ah...the questions one asks at this DMV.... After 4 hours including window time I finally finished and was able to leave this DMV. My takeaway: If the lack of staffing is a result of budget cuts, then shame on our governor and our state. However, I see reviews from 5 years ago that articulate the same experience, so I think that the disaster of this particular DMV is unique to this location. I highly recommend avoiding this location at all costs. Go to ABC Title in Uptown it's worth the extra $10 if you can afford it and you don't require in-person assistance from the DMV or to the Westbank DMV, which is very efficient and organized by comparison. Stay away from this New Orleans DVM location unless you want to waste your entire day and stand up and down as you move through 100 different chairs. At least you don't have to do squats as part of your exercise workout that day! You've already done your squats at the DMV! Up and down, seat by seat. Ridiculous. It's truly like something out of Kafka.

This office is the most frustrating of all that I have visited. In the recent past, I have made appointments in two other LDMV offices in the past six months. The ones in Kenner and Harvey. Those offices properly call your name at or near your appointment time. Walk ins are served only after the appointment people are served. This New Orleans office has a department sign that says “Customers with appointments will be assisted at their reserved time. Walk-in guests are accepted as time permits, but may experience wait times.” The management of the New Orleans office ignores that appointment process. When you arrive, you are put in a line of people with appointments and you just wait. Those without appointment wait in another line. The office is badly understaffed . Of the 25 stations in the building, three were being utilized while over 50 people waited in chairs. I arrived 20 minutes before my appointment time. I waited over three hours to be served. The kind clerk who helped me even asked to please write to the Baton Rouge office and explain these bad conditions. This office is the worst I have visited in the New Orleans area and it needs management help.

25 stalls available and only 2 workers. 11 am appointment and got call at 3:45. A damn turtle can walk from Louisiana to Texas faster then you will get service here

Had an appointment for 11:20 wasn’t seen till 2 and then was told I didn’t have everything I needed They never told me what I needed . So I was forced to reschedule definitely not here a again.