Okapi Appliance Repair

Okapi is reliable and very experienced. They were able to diagnose the problem with our washer quickly, order parts and fix it in a timely fashion. He was on time and extremely personable. Okapi is much more affordable then a competitor that we had provide a quote.

Ngandu is a Salt of the Earth type of repairman. He is honest, reliable, patient and hard-working technician who seems to know the inside and out of this industry. As he shared his story during the repair, he truly started this business from ground up and he takes pride in what he is does. His prices were very reasonable as well. I would definitely recommend him to anyone within the area!

Ngandu was very helpful and walked me through the process of what he was fixing and what didn't need to be replaced. He also waited 10 min for me because I was running late. Would recommend him to anyone. Also asked him about another appliance and he gave me a few things to try out and if that doesn't work then he would take a look.

Called on Thursday for an appointment. He said Friday between 3-5. He leaves me a voicemail at 2:50 saying something came up and he had to cancel but could come on Saturday. So I call back, left a message saying Saturday is fine, what time did he have in mind. He doesn't call back so I call again Saturday morning. Again doesn't return my call. Monday morning I call asking him if he's going to come today, he says yes between 1-3. It's 3pm now and he hasn't showed up or called. 0 STARS.

Okapi is the best. Very fast service, good price, convenient payment options. I work for a builder and have used them on several occasions.

Technician said that he was going to be at my house between 1h and 3h pm but never showed up and don’t answer the phone Lost half a day at work for nothing!!!!!!! Only question that he asked me was how much was my copay!!!!!