Olympia Autobody Repair & Paint

This shop was very fair to me. I had a little thing to take care of, Dennis gave me an option for fixing it myself. I ended up going with the shop doing the work, and the price paid was what the price quoted, which was reasonable. Dennis also explained the pricing for getting body work/a paint job. I appreciate the time he took even when he knew there was no way I could go that route. If I ever play the lottery and win, I will go here because of Dennis's helpful and friendly interaction.

My fiance and I were in an accident where the other insurance company is taking care of all of it. It seems like they get a lot of business, but we had the initial estimate in about 20 minutes. Staff was friendly and the waiting room was pretty tidy. I don't know much about car repairs and costs, so I can't say whether or not the estimate was accurate, but the guy who did it walked me through the points on the bill without talking down to me, and it did make sense.

Took my car to this business after getting into an accident. They said they could do the repair and it would take 1-2 weeks. The repair ended up taking months as I had to bring the car back 5 times. They forgot to paint pieces, the pieces that they did paint had fresh scratches on them, they damaged my car in the process of their repair which resulted in them repairing it even more. Their hours of operation are only 8 to 5 so it was incredibly difficult to go there after 5 and find anybody. I would pick up my car, find stuff that they hadn't done and I would have to bring it back the next day. All in all I had to bring the car back 10 times. They did eventually fix it all, but their initial estimate was just plain wrong. I would not recommend taking your car to this business. Even today I am finding parts that they did not paint, or pieces that were put on wrong. Worst autobody in Thurston County!

They did a fabulous job with my car and it looks great. I just wish they had communicated better between me and my insurance company. I don't know who dropped the ball - but I had a hard time setting up a ride at the last minute when the rental I had requested fell through.

Stopped by the shop at 4:50 on a Friday night looking for some replacement plastic fasteners to hold my grill parts together. Todd looked at the issue, was right back with fasteners, installed them and I was on my way by 5. Great service, friendly staff and also no charge. I would definitely go back to this business.

They put the car back together but did not fix it after front end damage from accident... air conditioner still does not work and had to take the vehicle to another shop because they left my brake cable wrapped around the drive line - VERY DANGEROUS. Two stars because, at least, they were very nice!

First, they did a great job and were very courteous. That said, they estimated the repair at $900 and the job ended up being $1700. They never called me to inform me of the change, and instead submitted $1200 instead of $400 as a claim to my insurance company, causing a cascade of surcharges that will cost me more over time than if I had paid for everything out of pocket.

They forgot to call me after I took my car there, it was over a holiday weekend so when I called them on Wednesday the first they did was apologize instead of making excuses. The work was excellent. It was the second time I had to use them in 15 years and both times the work was done really well. After the initial snafu they kept in touch and delivered the car and the exact date they said they would. Nice job guys. Dont get fat and lazy now.