OneMain Financial

I wish I had read the reviews prior to applying. My credit took a hard inquiry hit. I did the application, advised my loan agent, Rebecca would call me to follow up. It's been 5 hrs. no call back and when you call them they are not answering and their voicemail is full. Service obviously has not gotten better in spite of all the negative reviews.

Very unprofessional ! I dont know if just this branch but bye reading all of the reviews its seems like the same problem once your application is done and you get approved you never hear from them its 20 days my documents are under review I got call from Rebecca 5 minutes after i turned in my documents she said she send it upstairs and she would call me back never heard a word or text But they text whole lot when you first apply.

While the people are friendly they did not explain all the terms up front. They went through the papwork on the computer quickly and did not take time to explain. I paid off my loan a week later only to find out the actual amount i was financed for was 2000 more for hidden fees and insurance i was originally told was included with my amount. The manager came to talk to me but there was no apologies for the shady behavior of the employees or attempts made to make up for the behavior. Do not use this company, you can not trust them to give you all the information.

Rebecca help me today with my loan and I can’t thank her enough. She did everything that I asked her to do. She is very knowledgeable, fast and did it with a smile.

Thanks for Letting me know Apreciate My Recommendations to Your Company Must be Improving However your Slow Process aplicación is very low rating I will Give you 2 Stars I Don’t Point At Agent or Employees I Strongly Suggest Higher Management It Has been Leading this Company very Poor customer service Mario T

Absolutely terrible service now. I have made two large loans from this store. Have been trying to get another loan for the past 2 days. Was told the agent I was going to work with was Avian. They told she was busy. They took my name and number to leave a message for Avian to call me. They took the same message two days in a row. Both times she failed to call me. So I came in and asked for Avian. She told me both days she was too busy to call me back. So I asked if she could help. She told me she was, again, too busy. I then recognized the woman that had helped with my first loan. She was on the phone. Another lady came up to, without introducing herself, she said "so you're here to check on your application?" I said no. I am here to open a new loan. She then "well give me your paperwork so I can make copies." It was really sort of condescending, like she was doing me a favor. I have excellent credit. The other girl that I was waiting for left me sitting there for 15 minutes. Never spoke to me. Avian came back finally and said "She is too busy to help you. We can help you tomorrow." I said, yes first thing in the morning. She said "Okay we will make an appointment at 11AM." I said, but you open at 8:30. She said "well we have meetings till 11." Two and half hours of meetings? I said, I will just go somewhere else. She said, "okay that's fine". Horrible customer service. Especially considering I have been a customer of their's for years.

I applied online for a loan from OneMain Financial. After numerous phone calls from them telling me that they woukd like to talk to me about the process forward, I informed them that I decided to not continue and did not want to go any further. That was over a week ago. Today I received an email stating that they had processed my application anyway, which took a hit on my credit. This is unacceptable since I had opted out of trying to get a loan from them. I would definitely think twice before using this comoany. Or even contacting them. Next thing you know you will have a credit hit for nothing too. Your choice.