Reviews
Working out at Lloyd was quite the treat with nice equipment and great people. Everyone was so welcoming and kind to me when I signed up for my first class! Very happy I signed up. I love being able to attend a class in the morning before work to get my day started off on a high note. Welcoming staff, great instructors!
I know these OT studios are more or less the same, but I really love this location! So convenient, and each trainer comes with their own twists - some will encourage you to stay in the green zone longer, while others really push for red. This is nice because it let's me choose my intensity. The row machines have the iPads connected with your OT band, which is nice. Only small issue: sometimes the space feels a little tight, depending on the floor and row workouts and if it's a full class.
Only 4 stars because of the lack of size-inclusivity. I love the coaches, the staff, the community and the workouts. But, Orangetheory needs to do better with their sizing of clothing. I wear a woman's 18 top, which, by your sizing is a 3X. I couldn't get a Hell Week tank top in that size. It makes me feel like less of an athlete. As though OTF corporate only cares about their brand be represented by smaller sized people. It's really sad to see that this is so slow to change. I've written letters to corporate about this in the past. As a size 18, I'm hardly on the high end of the average American. Do better.
Great place, great workout, mostly great staff. I use OT to pull out of a plateau, when its too icy, or too hot to run outside. I like the visual of the heart monitor as it inspires me to shoot to get to the orange and red and stay there for the entire class if possible. I've done 55 mins so I can do it safely. The visual helps with my personal ability to push. I know I don't achieve this on my own at the gym or on a run. Its a good incorporation of exercise and health balance for me.
This is such a great environment, I’ve always been so nervous to sign up for a gym. They can be intimidating places sometimes but the team here is very welcoming and the small sizes of the classes really allow the coaches to be able to support everyone there. Highly recommend
I am a huge fan of OTF. I talk about it with anyone and everyone. It has become an essential part of my life. I've been doing it for 5 years now and LOVE LOVE LOVE it!!!
Poor customer service. I enjoyed the classes. However, when I purchased the heart rate monitor which attaches to the Apple watch recommended by the staff, I had issues from day 1. I did all troubleshooting steps to no benefit. I would explain my issue to the staff each time I go to workout and they would tell me that the manager will call me and have it sorted. It took the manager 4 months and firmly worded email to finally get in touch with me. And the manager said I would need to spend more money to mail it to their HQ, where they would spend several more weeks diagnosing it. Other staff said that they have received several complains for this monitor. Why are you recommending the monitor for purchase which you know has been giving users trouble? Why not reach out sooner when someone complains about a product you have sold? Why not make the resolution swift and hassle free? I even offered to take the cheaper one for replacement and forgo the difference.. When someone reaches out to sign up, how soon do you call them back to get them enrolled? Why not show the same enthusiasm when addressing customer complaints? The experience has left a bitter taste and I’m cancelling my membership out of principle..
In the four years I’ve been at Orangetheory, I’ve never gotten around to leaving a review. Oops. Beyond the excellent workout, high energy, fun playlists, and all that jazz — THE STAFF shines bright. The coaches keep me coming back because of their engagement and the people at the front desk that learn my name and remember life details always make me smile. The management is their own type of special. They understand the human factor and life’s complications. Whatever ethos they’re running in the studios is gold. I’m continually impressed. Daniel worked with me on a particularly confusing problem and went above and beyond. Extra kudos for doing what you do through the confusion of a global pandemic. And really, I’m so thankful.
I've been attending OTF at Lloyd Center since they opened the studio. I had a regular fitness routine at another gym and studio and just thought I'd give it a try. I truly was hooked by halfway through the first class. I couldn't stop grinning! The staff are really wonderful, the coaches superb the other OTF members are friendly and inspiring, and the workouts are exceptional. I can't say enough good about OTF and this studio specifically.