Reviews
I was in NYC from Jacksonville FL for 6 days last week. I was so blessed to find this OTF studio at East 39th. From the front desk team Shayla and others to the coaches Alex, Brian and King Hancock…they all welcomed me and coached with excellence! I am a 6-7 day/week OTFer and this studio is one of my favorites!!! I took 6 classes while I was there! Thank you! I will be back!
This gym is just special. It’s so hard to find a community type environment in the city but this location does it. The people who work at the front desk make it a point to learn your name and are so friendly and helpful. When my friend who I came with was moving to Florida, they made her a goodbye sign and left it on her rower- it was so incredibly sweet- above and beyond! Winter is also an amazing instructor and pushes me but at the same time is so sweet and will always check in on me if I’ve missed a week. It’s just very inclusive and welcoming- Overall I love this gym!!!
I was initially very pleased with the services provided here at OTF on 39th. The staff were friendly and professional, and the coaching was fun. However, upon deciding that I wanted to focus less on Interval training and more on weight training, I elected to cancel my membership. No avenue exists to cancel except via phone. I called to cancel, and management tried to convince me to "suspend" my membership which I agreed to do, in case my weight training didn't work out for me. I was told by management that I could suspend for 2 months and cancel at any time within that period no penalty or further charges. I even specifically asked if I had a duty to inform IN ADVANCE that I would be cancelling during the 2-month suspension of my account. I was told I did not have to. It turns out, in my haste to meet the 30-day deadline for the following month, I signed the suspension agreement and returned it to OTF. That the document says I have to notify staff 30 days before that I intend to cancel which I thought I had done on April 10th essentially making this a "suspension" for a month, not two. The lesson here is this - You CANNOT trust what is promised to you on the phone by the management here. They're inducing you to whatever they can to continue to charge you for services you will not use. Even when I called in to cancel, they "offered" to not charge me for following month even though I'm "successfully cancelling" 30+ days before that date!!. Wish this had worked out differently but it was predatory in the end.
Not for the actual class, it was a good workout! More on the customer service - beware if you're signing up for their promotions, they often have tricky details to understand! I wanted to transfer to this studio but was on a promotion to get a free month in my original studio. However after waiting TWO WEEKS for a response and i was the one chasing this response the entire time!, they tell me they won't honor the promotion - which was advertised nationwide on their website!! They don't seem to value their members or find solutions to honor promotions at all. Find a studio or a gym that'll treat their members and eager prospective members better.
I’ve been to various OT and I just started going to the one on 39th st. It was a great first experience. The instructor was Alex and I appreciate that he made sure everyone had the right form and doing the exercises properly. I also liked the music. Clean studio and great energy.
First off, the coaches at E39th Street in NY are the BEST. I have been to a lot of other OTFs and they are the most motivating and friendliest. They make it so you enjoy coming to class every, single day. Not to mention, the staff at the front are the friendliest people. Sometimes, I want to take class just to see them. I love that the workout can be modified to fit your level of fitness. Some days you want to go harder than others, so it is easy to scale back if needed. I really enjoy the challenges because they make you have a goal to work towards. I have brought in 5 new members and all have enjoyed it and have had great results. Staff and members make it so it is not an intimating atmosphere like other workout classes. I highly highly recommend Orange Theory Fitness.
Clean studio, new equipment, heavier weights, Jesse and Chris are my favorite instructors, they both have great music and really great at correcting your form! The showers and changing areas are great also oh and the front is very friendly.
Highly recommend any Orange Theory workout/studio but my home base is the best! The best staff and coaches who are kind, friendly, supportive, and motivating! Whatever your health goals are, this team will help you meet them.
There are very few things that I will wake up before 6am for and for the last year OTF E39 has kept me coming back for more before the sun is up! The coaches are committed to making things fun, exciting and impactful. No two days feel the same and you can really create your own journey with the OTF format. Big shout out to the front desk crew as well who amazingly are also smiling no matter what the time! Try it and you won’t be disappointed.
Head coach Brad was so awesome today! Visiting from Utah and I’m so glad I made myself get out of bed for his class. He was personable, fun and his music was bomb!! The studio was super clean and the towels smelt amazing! I will be back!