Reviews
My two teenagers and I need routine weekly homecare for a rare disease and OSO Home Care has been providing that care for about 4 years...every week. My family’s team of care providers is phenomenal in every way. It includes our own personal pharmacist and the same two individual nurses that treat us every single time. The consistency comforts us a lot but it also helps them learn about our rare disease. My husband, our two teens and I consider them family. I’ve never experienced a set up like this, and I’ve been exposed to many Homecare agencies. I can’t imagine our lives without them and I hope I never have to! <3
Oso Home Care in Irvine is the definition of unprofessional. Instead of sending you statements and issuing you billing, they call you and tell you that you have an “outstanding balance” that’s past due, and expect you to give them a credit card over the phone. This business practice is shady, and makes me very uncomfortable. I need invoicing/statements for my taxes, and I also prefer to check any medical invoice against my insurance company’s Explanation of Benefits for accuracy. I’ve been a patient of Oso Home Care since mid March, and here we are in June, and I have yet to receive *a single statement* from them, which is just ridiculous. I’m just trying to get some statements mailed or emailed to me, and I keep calling and calling, and still no statements are being sent to me. This means I’m going to have a huge back log of IV’s that I still need to pay for. I’ve spoke to several employees, and the worst one is Michelle Zurlo, a manager in the Finance department. She’s dismissive, confrontational, and speaks over you. If you call and speak to Michelle, she will flip out on you, saying things like “we’ve already been through this BIG HUGE ORDEAL once before! And I’ve already explained to you how our billing process works!” All Oso Home Care does is give long-winded, complicated excuses as to why they just don’t send their patients billing. And if you question them in any shape or form, they become nasty and vicious. Then they try to “spin” it on you like it’s your fault and treat you like a problematic patient for daring to call them. What’s worse, is that their front desk receptionist is very unprofessional, constantly taking off her face covering because she gets too hot during this global health crisis when there’s signs posted everywhere stating that all patients must be wearing a face covering. I guess rules only apply to us patients. Employees must be exempt from state/county mandated laws. The receptionist constantly complains about how she’s “so busy” she can’t get anything done that day, and constantly complains about how the phones are ringing off the hook when in reality the phone rings once every 5 minutes or so. Several times I show up for my IV appointment on time, only to be sitting in the reception area for 20+ minutes. This is when the receptionist will go from venting about her day to constantly trying to strike up a conversation with you despite you giving her short, often one-worded answers while you’re busy responding to emails and text messages on your phone. I can understand if a doctor is running behind, but an infusion lab with multiple nurses making the patient wait lengthy times is ridiculous. To make matters worse, the front desk receptionist wears heavy fragrance that makes me nauseous. It’s that Japanese Cherry Blossom artificially fragranced stuff from Bath and Body Works. These products are filled with parabens, SLSs, etc. which are all neurotoxins. The receptionist will also randomly bring up upsetting topics, telling me how she had a patient come in recently who’s daughter was suddenly killed in a bad car accident. I already have enough on my plate dealing with these major health issues. I don’t want to hear about upsetting topics when I go to a doctor’s office for an appointment. We’re the vulnerable, requiring prescription IV’s to treat anything from severe morning sickness to autoimmune disorders to cancer. Any employee that works in a medical setting where patients are seen should never wear heavy fragrances or bring up stories of shocking fatalities. In summary, if you want to be yelled at and verbally abused for calling to inquire about never getting statements issued, if you like getting the run around, and you prefer to have employees vent to you about their basic job duties like you’re their personal punching bag, and you enjoy feeling queasy from smelling strong, artificially fragranced perfumes, then by all means become a patient at Oso Home Care in Irvine, Ca.
Diane is a fantastic nurse. Thank you helping me, OHC.
Having to cope with my new so-called life was going to be a challenge, I knew that already. Having to cope with dealing with a home health care service that doesn't run a tight ship as a business first and foremost though, I never could've predicted that. Severe lack of communication, unprofessional operations and missing compassion for patients. They have the medical supplies, and can accommodate your specific needs. They do so in an unresponsive manner though, never fully ensuring you that you will get them, or get them on time. Left guessing, or worse, waiting, on the stuff your treatment needs can be a white knuckle affair. They can either deliver your supplies, or you can come pick them up personally. However, they seem to ignore any superfluous instructions, such as ringing the doorbell or calling the patient when they deliver, and then just leave them on the front door in an open white paper bag. Typically, they know when you will need a new order of supplies, and they contact you to see if there have been any changes to your regimen or if you need anything else, but it's often executed in a heartless or discouraging tone. They have trained nurses that can assist you with your needs and come to you for your convenience. Although, they are extremely difficult to manage and don't know how to communicate with the patients well. They're unreliable and can either reschedule on you last minute or tell you to call the office instead of talking to them directly. It could be better, but it could also be worse. They are a business first and foremost though, and need to remember that. They are providing a service that could save a life or kill somebody, and they should operate accordingly.
My wife Alice, had a wonderful experience with her 5 day 8/9 hour infusions warm, reassuring, confident staff, always at least 2 RN. in the room with her. She had to be on a special diet they paid and picked up lunch for her every day. Alice had some complications after the infusion and 1 of the RNs. continues to help my wife though it, even today 2 weeks later. I can't say enough about the good quality of care she got at OSO. Thank you all, Larry .
The people at OSO Home Care couldn't have been nicer. They took such good care of my husband and even gave him a great lunch at no charge when he was getting his infusions. Once they ran out of lunches and went to SubWay and bought him a sandwich of his choice and wouldn't let him pay! Very flexible in scheduling. A beautiful and clean facility with kind, caring people. Highly recommended.
I have mixed feelings about Oso. The 1st nurse came to insert IV so I could give myself antibiotics. She was amazed that she could see the saline going into my vein. After she was done she explained that she forgot to draw my blood and another nurse would need to come out. The 2nd nurse came out and couldn’t draw from that line. 2 days later another nurse changed my IV to a different area so I could continue my antibiotics. She was the most professional out of all of the nurses. She actually stated that’s why they sent her. She did my blood draw from my IV line. That’s when I learned the 1st line wasn’t in the vein properly & that’s why you could see the saline going through my arm. 1st clue should’ve been wasn’t able to draw blood from it. Then I got my picc line a few days later. An hour after returning home from hospital the 2nd nurse wanted to change the picc line dressing & do another blood draw. Again came a week later. She had me turn my head. Once she was done and turned my head and she had spilled blood all over my night gown, a lot of blood. The dressing was itchy & uncomfortable. Another time It took 3 days to get another nurse to come change it. The entire thing was soiled. The night before x-mas eve I finally got a nurse here. I had taped down the dressing with medipore tape to keep the original dressing in place. I had such a bad rash she moved the original area of the dressing to make it more comfortable which I appreciate but Christmas morning I woke up and the dressing was intact but my picc line was out and the bandage was getting soiled with blood. I called the nurse & received no answer. I called the nurse line and voicemail was full. I called the pharmacy line and they had a nurse call me. I was directed to go to the ER. Which I did. I spent 4 hours at the ER with a ton of people coming in with the flu. I got a new IV at the hospital. My fiancé & I both ended up with the flu. The next day my Dr took me off of antibiotics. I explained all of the problems and unanswered calls and full voicemail or getting disconnected. Then I started getting calls from Oso asking questions. Them telling me it’s not possible what happened to me. Making excuses, putting the blame on me. I have pictures of the dressing intact with the line hanging out. It obviously wasn’t secure. The days that I spent trying to get a nurse out to change a bandage was unacceptable. It is so dangerous being a central line to your heart & entire body. Then I was told I should’ve called her because she leaves her number on every folder. I took pictures of the folder, front, inside & back and she never wrote it down. She also just showed up at 7 pm after I waited all day. She didn’t confirm a time or tell me she was on her way so I never had her number. This was a Supervisor telling me over & over she wished I had called her and let her know what was going on. She also stated that the nurse that came the night before Christmas Eve said I had completely removed my dressing and had my own. Which was a complete lie. As I stated I tried to get a nurse here for 3 days and never removed the original dressing. I only added tape on top to secure it. 10 days later after my dr releasing me Oso is still trying to deliver antibiotics & nurses texting me about my picc line which I haven’t had since Dec. 25th. Just being in this situation is bad enough but when you can’t rely on the professionals to do their job or do it effectively makes it 10x’s worse. I still have a horrible rash & my skin is broken down in that area. It will probably leave a scar. Then they try to blame me for everything. I did everything as directed by my Dr & by Oso but they will tell you they are there for you but they aren’t. When it’s time for a blood draw they are all over it. Even offering to meet you somewhere but when it came to a problem they are unreachable. Update: I needed Oso Home Care a year later and had a much better experience. No complaints. Nurses and pharmacy was great.
The last 3 visits I showed up early and it took an additional 2 hours to get my infusion completed. This month I had to get different co-pay assistance and I had to spend 1 1/2 days for their staff to get things figured out. And it is only getting handled because I made the calls myself. This will be my last visit to this location. It’s not worth all the headaches.
1st visit today. Very clean facility, helpful friendly nurses. They took me in immediately. Very comfortable infusion room with recliners TV/Movies, & snacks to pass the time.
I've been getting Remicade from them for years. The insurance side of things has been a hassle, but the staff is very cooperative, especially the Burbank staff--love ya, Phong! Every once in a while, the nurse has complained about receiving the wrong supplies--usually the wrong gauge needles. They send you a sharps container but I have no way of disposing of it... Still, it's more convenient than going to a hospital or a doctor's office to get an infusion.
