PaintBox NoLita

I came here to get two matching prints framed. I was so disappointed I paid $327 for these. When I arrived, there was metal hardware for hanging very visibly jutting out from the sides. One of the pieces stuck out so much, it looked like they tried to break some of it off leaving a sharp piece of metal still sticking out. I raised the concern and was told the frame was too skinny. I was so disappointed because I had been open to all of the woman's suggestions and she did not inform me. I wanted to pay the difference for the right frame, but the gentleman wanted to charge me for the entire order again because he said the old frame would have to be discarded. He refused to fix it unless I paid $150 more per frame. Meanwhile, another employee found other hardware. This would make the frame no longer sit flush, but I felt I had no choice but to compromise. When I got home, I had a sinking feeling that the mat was uneven. I pulled out my measuring tape and the mat is indeed uneven. Both pictures had more mat on the right side than on the left. Update: The original woman from Paintbox reached out to me and offered to redo the frames. She was very understanding and truly went above and beyond, offering to pick up and deliver the frames as well as offering the larger frame free of charge. I chose to go back to the store so there wouldn’t be any miscommunication. Once at the store, the woman was nowhere to be found, and I dealt with more bad behavior from the gentleman. He was condescending and insistent that it was impossible that the mat was uneven even though they were in front of him and he could see/measure it for himself. When I went to pick up the final frames, there was a tear on the back of one that wasn’t there from the first job. He quipped back, “Of course that wasn’t there before, I had to redo these.” When I asked if it could be fixed, he said no one is going to see it anyway. I couldn’t believe what I was hearing and that had been the theme from the start. He would give excuses and argue with you on why something couldn’t be fixed, unable to accept responsibility for his actions or do his job. The interaction was so strained and difficult, I eventually donated the $300 framed art pieces because I thought of this unfortunate encounter every time I looked at them. He was unprofessional and complained about other customers, and I did not receive the wider frame the woman promised.

The service here is absolutely incredible. Both Frankie and a woman I forget her name are always extremely helpful, don’t make you feel rushed, and the finished product is always perfect! Oh - and you’ll have a great conversation with them while you’re in there too! I’ll definitely be a lifelong customer.

Got a quote for $1800 for a gold leaf frame for 85” television. Got the exact frame I wanted elsewhere for $600. I suggest shopping around before settling for their prices.

Paintbox was able to print and frame an extremely oversized photograph. The black and white photo quality is very crisp and clear considering the scale of it. The framing job is outstanding as well. Freddy in particular was very helpful from start to finish. He even helped my husband carry the enormous, heavy picture home several blocks when we realized it didn't fit in our SUV! We will definitely be returning to Paintbox in the near future to have some art framed.

So grateful for this neighborhood frame store, that recommended my husband and I to frame our ketubah in a museum glass. I was very cautious about where to leave my handmade ketubah delivered from Israel to any frame store, but after all, they were very trustworthy. Ask for Freddy who did such an amazing job with handling our request. We could not be happier! Many thanks!!!

Great service -- they work quickly, don't overcharge you and keep my framed pennants came out beautifully

I would highly recommend PaintBox Nolita! This is a really wonderful place with amazing service and I am really impressed by the quality of the framing. Freddie framed a picture for me a couple of years ago and I was so happy that I keep coming back to this place with new artwork to frame. Thank you :

Freddie was really great with giving us advice on how to frame our pieces, while still being considerate of our budget. The first time we came here we had absolutely no idea about what we wanted to do with something we had commissioned and Freddie came to the rescue. We've gotten numerous compliments on how beautiful it turned out so whenever we need something framed we choose to go here because we trust them to do a wonderful job.

If you want an art store that will handle your art as their own this is the place. Freddy was very honest and upfront and truly cared about the art. They are prized processions and he truly understands that. I explained my situation and he did everything he could and went out of his way to help. Support this place as they are the gems of NYC

Freddie was an immense help this morning when I came in to get a few prints framed. He was very nice, gave me a great price and the whole process couldn't have went better. Will definitely return with any framing I need done while in NYC!!!!