Reviews
HORRIBLE CUSTOMER SERVICE!! This trip was a short 2 night stay. The main reason why I selected this hotel, was due to the "special package" that included the $75 (per night) valet charge. I was moving my daughter (a college student in NYC) from her residence hall into her first apartment in Brooklyn. During the check-in process (after a 5 hour drive...checked-in at 9:30pm), I informed the front desk that my SUV was packed with my daughters belongings and confirmed that it would not be an issue to retrieve my car in the morning. They confirmed this would not be an issue. Well it became a HUGE issue during the check-out process and charged me $75 for valet. The man assisting me was extremely rude and told me to "be quiet" while he was talking. I then asked to speak with his manager, who happened to be standing there and witnessed everything. His manager began assisting me and informed her staff member that she will take it from here. He started reprimanding his manager, speaking over us both and refused to walk away. I will NEVER stay at this hotel again!
1
7 years ago (16-05-2018)
AMAZING!!!! This hotel is beautiful inside and out. Very clean rooms and spacious. The front desk very friendly and courteous, all staff as well. Love the view of our room. We were just a few blocks away from time square and central park. Also just a few blocks away from a lot of the Broadway shows. Definitely worth the stay.
5
7 years ago (12-05-2018)
Great Hotel. Clean rooms, close to everything, and relatively good prices. This is the third or fourth stay for us in recent years and we never had a problem. Be warned however about room 303. It is directly adjacent to the fitness center, which seems to have no limit on operating hours. Sporadically all day, and now again after 10 pm, it sounds and feels like elephants and rhinos are in the fitness center playing hockey. No exaggeration, the wall and floor is shaking and the sound is quite loud. Woke us up, for second time today.
The management here needs to limit the operating hours of the fitness center, and / or abandon this room for paying customers. We will be back again, but never in 303....
4
7 years ago (28-04-2018)
The Hotel centrally located in Midtown and has large nice clean rooms. The WiFi was easy to use and worked well on up to 5 devices. Downstairs they also have a good bar slash working area with plenty of room. Some of the plugs don't work in the electrical outlets down there, however I was able to make do and it was a good experience overall. The hotel in the morning, I did not see a restaurant while I was there. But you're also in Midtown so there's a lot of choices and options just around the corner.
5
7 years ago (22-03-2018)
The hotel itself is very clean and well-maintained. My only complaint is that you are unable to control the temperature in the room. One night the room was warm and the maintenance worker said the best they could do was to open the windows, because this time of year they don't have the air conditioning on. The next night the weather changed and it was very cold outside, the maintenance worker said that as the temperatures decrease outside, the hotel adjusts their main unit. The front desk did offer a space heater, so that was a nice gesture. Overall, I would stay here again because it is clean and the location is perfect.
4
7 years ago (01-03-2018)
