Party City

Manager admitted their cups leaked, but said something like: "Well, they ARE paper." Really? She admitted that their shelves of paper cups would leak--with no concern? I went to Party City because I wanted some "up-scale" outdoor party supplies. Found and bought a nice set of matching plates, and large plastic cups and smaller paper ones. The first cup to have wine poured into it started leaking in about 2 minutes. Thank heavens we noticed before the furniture was stained. So of course I put the other 9 cups back, and drove across town to let the management know of the problem--before someone else did have some real damage. The manager was stuck on "Once something is opened we can't give a refund." I told her that wasn't my big concern (they were only something like $2 or $3)--but, really? You buy 10 cups, the first 1 leaks, and they won't refund your money? Her whole attitude was such that I began thinking maybe I was in "Idiocracy" or "Candid Camera." So, I shook my head and left the store. To never return.
1 7 years ago (01-06-2018)

Staff very young, not very knowledgeable about products or stock, didn't really act like they cared if I or the 3 other customers made our purchases or not. I mentioned I had found my items on line just an hour before coming in and knew they were in stock she told me the store and the website had NOTHING to do with each other and were 2 completely separate and unrelated companies....ok not too happy about that because I know better but another customer may not. Also when item I wanted was not in the section of the store I looked she had NO idea where else to look or even any suggestions for alternatives.....NOT GOOD FOLKS...I only gave better stars.because I did find most of what I wanted WITHOUT HELP JUST BY WANDERING UP AND DOWN EACH AND EVERY AISLE MY SELF.....😒😞
3 7 years ago (09-04-2018)

When I say RUDE I MEAN RUDE!!!! I spend to much money in this store. And for them to tell me that they can not blow up my balloons. Because I did not have my receipt. When it does not stat on the receipt or the employee do not tell you to keep it. When your planning a party or anything you do not have time to keep up with an receipt just for some darn air! Then for the 2 Employees a black and white girl that was up front. To talk about you when you leave out the store. Is just sad! Oh yea Thank you Manager for calling me back!
1 7 years ago (19-03-2018)

Great place, service could be better. They were more interested in talking with each other.
3 7 years ago (21-05-2018)

The staff really didn't help out much, has some buy one get one free items, but only had one of the items, they couldn't mark down to half price since they only had one and said they don't have any more so I would have to pay full price. Really? Then take the sign down why don't ya...
2 7 years ago (03-05-2018)