Reviews
I had a nice experience w/ my wife's Mac in the Encinitas office, however, exactly the opposite from the Oceanside office. I had brought my laptop in for repairs as it somehow shorted out and fried the motherboard. I paid the money to have another installed and the laptop worked again. They said they didn't see a short anywhere in the unit ( I had claimed it had to do w/ the charge input USB port) so I accepted the malfunction as a fluke and paid the money to have the motherboard replaced. The computer functioned fine until the power chord was merely jiggled ( just like the first time) and the computer shorted. I immediately called and let them know it had functionality but the issue was happening again so it was only a matter of time. They said they would begin the paperwork for the warranty on the new motherboard if I was able to bring it in soon. I explained it was final exam time for me so I needed the computer as long as it could function as all of my study materials were on the machine. I was able to get through most of my finals when the until finally lost functionality. I only got 3.5 weeks on the new motherboard!! When I brought in the unit I was told I was already past the date of warranty for the motherboard. I reminded them that they should have already started the paperwork on the motherboard well w/in the time frame for the warranty to cover. I was told it was too late but leave the machine w/ them and they would see what they could do; i.e. they never started the paperwork. My wife wanted to march in there, take the machine and raise a fit but I stopped her saying that I trusted them just let them have some more time with it. No calls, no status updates...nothing. Why should I, as a customer have to babysit the business for the service they advertise? Should they not be calling me w/ the status of a machine I trusted them to fix? I called many times as to the status of my machine and was told "We're working on it. My wife, again, wanted to go to the store and start chopping heads but I stopped her. 10 months later, I still have no resolution w/ the laptop. To top it all off, the unit still does not function......I'm stuck w/ the last option I was given, "Buy another motherboard or another laptop." The part that really irritates me is that all they did was alleviate the symptom but did not fix the problem and I'm left holding the bag. If I were to practice as such in my in my field I would be sued to the ends of the earth, let alone have a string of dead patients. "Gee Mr patient, I see you have cancer but here have some morphine; this will make you feel better." Well yes, it would make the patient feel better but all I did was alleviate the symptom instead of getting to the root of the problem......The cancer is still there. To top it off, the guy on the phone wanted to charge me for fixing a gouge on the faceplate that they somehow put there! Surely you can at least fix a gouge in the faceplate in almost a year's time. I hate to admit it but I should have listened to my wife.....
1
7 years ago (17-04-2018)
They did finally repair my machine and it works well thus far so I am raising my review. Due to the outstanding service I received from the tech trying to rectify this debacle, I will use them again to fix an issue w/ another device. Hopefully, I can continue to add stars
3
7 years ago (19-05-2018)
truly flawless, after years passed and multiple computers broken these guys were the people i'd to go on the get-go. sure they may make mistakes rarely, but you got to accept it. and even if they do you can easily watch a you-tube video and fix it. their prices are superior to the rest in my opinion. they fixed one of my spare computers which couldn't boot. After it could boot I then formatted the drive into Linux. If these guys weren't here you'd be looking at a four digit fee instead of a two or three digit fee.
5
8 years ago (26-12-2017)
Had a PC with issues and brought it into the shop. I told them I was pretty sure it was a RAM issue— I didn't have any spare sticks so I was hoping they could do a quick RAM swap and test. End up having to pay for a full $50 full service because of policy, come back later to pick it up, they tell me it's a RAM issue after all. So I go buy the new sticks of RAM, swap out the sticks, still no dice. After some of my own troubleshooting (didn't want to spend another $50) figure out I need a new motherboard as well. Buy the motherboard, hook everything up with the new RAM, everything is good to go. Out of curiosity, I stick the old sticks of RAM back in, everything works fine.
TL;DR told them I might have a RAM issue, pay $50 for them to tell me it's true, then find out RAM was fine the entire time and that it was a motherboard issue.
EDIT: The store contacted me about getting a refund shortly after, and just got my money back with no hassle. Great customer service, unfortunate things didn't work out.
5
8 years ago (18-08-2017)
I built my Windows 7 Professional Desktop in 2013. It did pretty well until recently, Windows got corrupted and I brought it to these guys to check it out. Within a day they explained what the problems were, and basically the only solution was to re-install Windows - I had figured that was the most likely solution, but they verified that. They also discovered one of my drives was corrupted. I bought a new drive and gave it to them so they could back up and rescue my data to prevent loss - it cost a little extra and took a little longer, but it was well worth the price to me. My PC is back up and running, no loss of my data - I really appreciate the time they took to get it fixed and would come to these guys again in the future.
Thanks again!
5
8 years ago (08-09-2017)
