Penske Truck Rental

Our company rents trucks many times per year from various companies. We had a poor experience a number of years ago with Penske but worked through it overtime as their staff changed and they became easier to work with. Unfortunately, they have reverted back to interesting business decisions that are only in their interest. After years of renting trucks from Penske in Londonderry, out of the blue they just decided to give us two "options". They said they are doubling our rates or we need to sign an exclusivity agreement to only rent from Penske. They also just doubled our rates mid rental on two semi trucks. Awful business tactics. Also, from our experience a few years ago: we rented one CDL straight truck to drive from NH to CA. We ended up with four different trucks because one failed after another. Attached are pictures of four different trucks on the same rental that all had different problems engine failures, non-apportioned plates on a one way rental, one was not registered, one had no wiper blades, etc. and they billed us for over $7,000 for these issues. With all this said, we have had some decent experiences over the years with Penske, but this latest business decision is irrational. Penske in Londonderry, fix this and I'm happy to change my review.

I have rented trucks from Penske several times while moving around. The trucks are always clean and ready to go upon arrival. My most recent reservation was made in October and Joey went above and beyond to ensure that everything went smoothly from start to finish. He had answers for my many questions and was very knowledgeable. A truck is a truck, but the staff at Penske is amazing!

Take them 2-3 week to give back your 2500 deposit. I had two rental 26 foot box truck. Some have 5k sitting with them for that long. They don't explain the contact well. So much regulation and hidden fees. DO NOT RENT FROM THEM FOR YOUR BOXTRUCK BUSINESS.

Hard to get refrigerate trucks!! Tell you truck is ready you get there is not ready or have reefer issues!! Most rental are beat up!! The should get more trucks to their fleet to satisfy customers needs.

I was moving across country and my truck was two days late from the initial pick up date that I scheduled. No one was in a rush to help me and I was told that I was going to get a percentage taken off for the hassle, but it never happened Thanks, Peter and so many other issues picking up the truck and trailer, it would take me forever to write it here. Needless to say, I will never be renting with Penske again.

Every time, which isn’t often, my truck has an issue it is resolved super fast, always before my next shift. I can drop it off for a PM with it also needing an engine light diagnosis and the Londonderry team has not failed me yet. Excellent five star service every time.

Pleasant professional people lots of different trucks for lots of different purposes

Both Johan and Peter were very professional and helpful during my recent rental. They made the best recommendations to move my sons home goods safely to Charleston effortlessly! I highly recommend this company and it’s employees.

I have been to this particular location twice now. We are from out of state and once we dropped of a truck and once picked one up from there. The transaction each time was super smooth and the people are super friendly. When we picked a truck up I called two days prior to scheduled pick up to see if I could move pick up one day sooner and with the utmost curtesy I was assured that as long as they can get the size I needed in by then it would be no problem and should there be an issue someone would call me by this evening. Great people, great service!

Truck was derating when I talked to one of the mechanics and he told me you know if it started to do it you know just stop let it cool off so I ran for 3 hours parked in it to 71 down in where was it at Connecticut and took the rest of my 7 hours off and rode on down everything was good